Operations Support Executive

The C P D Certification Service; North East; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading certification organization based in the UK is seeking an Operations Support Executive to manage member submissions and ensure effective certification processes. The ideal candidate will have tertiary education, excellent English skills, and familiarity with Microsoft Office. This full-time position offers a starting salary of £31K with the potential to increase after probation. Flexible working options are also available.

Qualifications

• Educated to tertiary level.
• Experience in an educational or training environment is beneficial.
• Excellent English language skills are required.

Responsibilities

• Handle member submissions and supervise processes to certification.
• Train as an assessor after probation.
• Maintain attention to detail and build member relations.

Skills

Excellent English language skills

Experience in educational or training environment

Familiarity with Microsoft Office

Education

Tertiary education

Job description

Operations Support Executive – CPD Certification Service

Are you experienced, intelligent, educated, enjoy building relationships, want to work from home and ready to join a great team with a starting salary of £31K?

About the Service The CPD Certification Service is a membership‑based organisation that helps over 6,500 organisations produce world‑class training and information‑based material. We have been doing this for over 25 years, and we are experts in the field of Continuing Professional Development (CPD). CPD is defined as how we improve our skills and competences throughout our working life, often associated with membership of a recognised professional body and on‑the‑job training. Member organisations include the Commonwealth Parliamentary Association, the Welsh Senedd, the World Health Organization, St John’s Ambulance, the House of Commons, and many others. This year we will assess and certify over 50,000 pieces of CPD material.

We work from home and are recruiting one full‑time, home‑based staff member to join our team of 23. The annual starting salary is £31,000, rising to £33,000 after a six‑month probationary period. Initial working hours will be 0900 to 1700 with flexible working after probation.

Key Responsibilities

If you are successful, most of your time will be undertaking “case management”. This involves handling member submissions and supervising our processes through to certification. You must be able to cope with a demanding administrative burden, possess a ruthless attention to detail, build member relations, and be able to work independently. After probation, you will train as an assessor, determining whether the CPD submissions you review are suitable for certification. Topics cover practically everything from cupcake making and trapeze artistry to mold remediation, carbon‑footprint calculation, the menopause, biosecurity, safeguarding, NATO battlefield injury treatment, and anything in between.

Qualifications & Experience

To be the right person you must be educated to tertiary level, possibly have experience in an educational or training environment, possess excellent English language skills and be familiar with Microsoft Office products. Immediately after the interview you will be asked to take a simple English grammar test.

Requirements for Home‑Based Work

• You can prove that you have a suitable working location – a shared room, kitchen table or beanbag is not acceptable.
• You must have broadband with a minimum 40 MB download speed.
• We provide all the IT equipment you will need and ensure you have the correct DSE‑compliant environment to start work.

Application Process

You must learn more about us and CPD in general before the interview, which will take place via MS Teams. Before applying, take a really good look at our website.

To apply:

• Send us a covering letter explaining what you can do for us based on your understanding of what we do.
• Please tell us about your proposed home workspace.
• Attach a full CV with a contact number.

Send your application via email by clicking “Fast Apply”.

We are an equal opportunities employer and everyone who applies will be treated with courtesy and informed where they stand in the process. We always take up references.