Operations Support Assistant

Northumbrian Water; Washington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading water utility provider in the United Kingdom is seeking a motivated Administrator to provide essential office support within the Wastewater Directorate. The ideal candidate will have proven experience in administration, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include maintaining data, customer service, and drafting correspondence. This role offers generous holiday entitlement, a pension scheme, and various development opportunities, ensuring a supportive and inclusive workplace.

Benefits

Generous holiday entitlement

Company pension scheme

Access to local attractions

Discount scheme

Wellbeing support

Sustainable travel support

Financial wellbeing support

Development opportunities

Qualifications

• Proven administrative experience necessary.
• Skilled in producing reports and working with data.
• Full, valid driving licence required.

Responsibilities

• Provide essential administration and office support.
• Maintain accurate data and records.
• Deliver excellent customer service and clear communications.

Skills

Excellent communication skills

Proficiency in Microsoft Office (Excel, Word, Outlook)

Strong organizational skills

Ability to work under pressure

Customer focus

Job description

About the role

We’re looking for someone who can provide essential administration and office support to our teams within the Wastewater Directorate. In this role, you’ll be responsible for maintaining accurate data and records, delivering excellent customer service and clear communications, and handling a variety of general administrative tasks. You’ll also play a key part in supporting the wider department to ensure everything runs smoothly and efficiently.

About you

We’re looking for someone with proven administrative experience who can thrive in a fast-paced, demanding environment. You’ll have a strong background in producing reports and working with data, as well as the ability to meet tight deadlines while maintaining accuracy and attention to detail.

Excellent communication skills, written and verbal, are essential, along with the confidence to discuss issues professionally over the phone. You’ll be customer-focused, able to build positive relationships with stakeholders, and skilled at prioritising tasks effectively.

Strong written communication skills are essential, as you’ll be responsible for drafting clear, professional letters and correspondence that reflect our commitment to excellent service.

Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, is key, and a full, valid driving licence with the flexibility to travel between sites is required. If you’re organised, adaptable, and ready to make an impact, we’d love to hear from you.

Please note this role will require a DBS to be completed prior to employment.

Here at Essex and Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply.

NWG at a glance

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include :

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.