Operations Support

ITV Consumer Limited 2024; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading media company in Preston seeks an energetic Operations Support individual to manage communications, office processes, and provide support to management. Candidates should have strong customer service and communication skills, with experience in office environments. This role offers flexible working, generous holidays, and a competitive pension contribution.

Benefits

Flexible working options

Generous holiday allowance

Annual bonus opportunity

Competitive pension contribution

Wellbeing and volunteering days

Qualifications

• Experience coordinating a busy team in an office environment.
• Excellent written and verbal communication skills.
• Self-motivated with a solution-focused mindset.

Responsibilities

• Act as the first point of contact for incoming calls and emails.
• Manage all incoming and outgoing post.
• Organise meetings and prepare documents.

Skills

Coordinating a busy team

Phone customer service

Administrative tasks

Microsoft Word

Microsoft Excel

Communication skills

Attention to detail

Interpersonal skills

Job description

Overview

We\'re looking for an energetic and highly organised individual to join our team in a permanent capacity as our dedicated Operations Support, reporting directly to the PA & Pensions Support Manager. This is a key role that sits at the heart of our operations, offering a great mix of responsibility, variety, and daily interaction across teams. You\'ll play a vital part in keeping everything running smoothly - from coordinating office processes and managing communications, to supporting both senior management and operational staff.

Responsibilities

• Act as the first point of contact for incoming calls, emails, and general enquiries from our pension customers - prioritising and responding where appropriate
• Manage all incoming and outgoing post
• Use document imaging and our pensions workflow system for processing admin tasks and documentation
• Provide hands-on support to management and contribute to a positive, efficient office culture
• Organise meetings, prepare documents, and support with team logistics
• Oversee office supplies and liaise with suppliers when needed
• Maintain structured filing and archiving systems
• Support new team member inductions
• Help ensure the office environment is well-maintained and running smoothly
• Liaise with stakeholders, managing agents, and the ITV Safety team when required

Requirements / Qualifications

• Experience coordinating a busy team in an office environment
• Previous phone customer service experience
• Experience working on a variety of administrative tasks
• Available to work in the office 5 days per week (this may be reviewed later in employment)
• Excellent written and verbal communication skills; professional phone manner; ability to hit the ground running
• Proficient with Microsoft Word and Excel
• Meticulous attention to detail; ability to work independently, meet deadlines, and stay organised
• Strong interpersonal skills and the ability to build effective relationships with colleagues and stakeholders
• Self-motivated, proactive, with a solution-focused mindset when managing competing priorities
• Adaptable and level-headed, especially when dealing with unexpected challenges or shifting priorities
• Process-driven, with the ability to identify and implement improvements to enhance efficiency and ways of working

Location & Team

Based in Preston, the ITV Pensions team is at the heart of supporting our colleagues\' futures. We are a close-knit, knowledgeable group responsible for the smooth day-to-day running of the ITV Pension Scheme, ensuring our members are supported every step of the way. We work closely with the Trustees of the ITV DC Plan and partner with our administration provider to deliver a service that is efficient and valued by our members.

Benefits

• Flexible working with a range of options
• Generous holiday allowance, with option to buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life