Operations Supervisor

Butlin's; Winthorpe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading resort company in Winthorpe is looking for an experienced Electrical Leader to manage the electrical team and ensure high standards of service. You will oversee day-to-day operations, manage maintenance and repairs, and lead the team in providing outstanding customer service. Candidates must hold an 18th Edition Electrical Qualification and HVK License. This role requires strong leadership, innovative problem-solving, and excellent communication skills.

Benefits

Employee benefits

Staff discounts

Training and development opportunities

Qualifications

• Experience in leading teams in an electrical service environment.
• Ability to prioritize workload and work under pressure.
• Good knowledge of Microsoft Office Suite.

Responsibilities

• Lead a team to deliver excellent customer service.
• Manage project works with subcontractors.
• Ensure compliance with health and safety policies.

Skills

Leadership

Fault Finding

Team Management

Customer Service

Electrical Maintenance

Education

18th Edition Electrical Qualification

HVK License

Job description

Description

About the role: You\'ll need to have an 18th Edition electrical qualification, as well as a HVK license.

Responsible for the efficient running of our Electrical Function within our Skegness resort, you’ll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.

Responsibilities

• Leading a team to deliver the best service to our customers, supporting day-to-day activities of the electrical team, including routine maintenance, servicing and repairing of domestic, commercial and electrical equipment.
• Manage project works with both the team and subcontractors.
• Plan and operate the rota system including on-call systems, and be available for call outs if required.
• Have a good knowledge in all aspects of fault finding and installation works.
• Oversee day-to-day activities to ensure compliance with H&S policies and resort standards.

Note: This role covers a 5-day working week over 7 days, with occasional late work and at least 1 weekend day per week to be covered.

About You

We are looking for an experienced electrical leader who can support the team to deliver fantastic service, putting guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.

You should have previous experience in leading teams, with the ability to prioritise a demanding workload, work on your own initiative and a sound understanding of how to operate a PC/Microsoft suite.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

General Duties & Key Accountabilities

• Responsibility for managing the team during a shift on key tasks and objectives.
• Driving add-on sales and promotions and supporting the team to do the same.
• Ensuring all stock/propositions are available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Providing accurate rosters 3 weeks in advance through SAM for all team within the venue and ensuring system accuracy.
• Monitoring NPS and taking action where possible on guest feedback.
• Coaching and developing the team to ensure departmental plans are met.
• Being a champion of the Butlin\'s Values and Leadership Behaviours.
• Ensuring focus on RPRRT in the way we roster the team.
• Building and maintaining strong relationships across the resort, other resorts, and Butlin\'s central support teams.
• Responsibility, where required, for people support of the department, including onboarding, PDPs, performance management, required training, and any formal HR processes.

About Butlin\'s

At Butlin\'s, we\'re all about fun, excitement, and adventure by the bucketload!