Operations Supervisor

Biffa; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company is seeking an Operations Supervisor in Norwich to ensure the effective delivery of street cleansing and waste services. The role involves managing teams, scheduling resources, and maintaining compliance with safety procedures. Candidates should have proven supervisory experience in operations or logistics and a full UK driving licence. This position offers a company car, career development, and a variety of employee benefits, ensuring a rewarding career in waste management.

Benefits

Company car or car allowance

Ongoing career development

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Qualifications

• Full, valid UK driving licence required.
• Proven experience supervising teams in operations, waste management, or logistics.

Responsibilities

• Coordinate daily operations and crew deployment.
• Maintain effective staffing and vehicle schedules.
• Manage team performance and training.
• Ensure compliance with contract standards.
• Promote safety culture and manage incidents.
• Build relationships with Local Authorities.
• Identify service delivery improvements.

Skills

Team leadership

Operational efficiency

Health & Safety compliance

Client engagement

Job description

Operations Supervisor

Join Biffa and play a vital role in keeping our communities clean, safe, and sustainable. We’re looking for a proactive Operations Supervisor – Streets to lead the daily delivery of street cleansing and waste services, ensuring operational excellence, safety, and compliance across all activities.

About the Role

Reporting to the Operations Manager, you’ll be responsible for managing teams, resources, and schedules to deliver efficient street cleansing and waste collection services. You’ll ensure that all operations run smoothly, meet contractual standards, and uphold Biffa’s high standards of safety and performance.

Key Responsibilities

• Plan & Organise : Coordinate daily operations, crew deployment, and allocate vehicles, equipment, and materials to meet service requirements.
• Resource Scheduling : Maintain effective staffing, vehicle, and equipment schedules to ensure operational efficiency.
• Team Leadership : Manage inductions, attendance, and performance, providing coaching and support in line with company policies.
• Compliance & Reporting : Ensure accurate completion of reports, timesheets, and schedules, maintaining full compliance with contract and company standards.
• Health & Safety : Promote a strong safety culture, enforce procedures, and take prompt action on unsafe practices or incidents.
• Client Engagement : Build and maintain positive working relationships with Local Authorities and partners, representing Biffa professionally at meetings.
• Continuous Improvement : Identify opportunities to enhance service delivery, support business objectives, and complete all required training.

Requirements

• Full, valid UK driving licence (able to drive vehicles up to
• Proven experience supervising teams within operations, waste management, logistics, or a similar environment.

Benefits

And here’s why you’ll love it at Biffa.

• Company Car or Car allowance.
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Medical and dental scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.