Operations Shift Manager

Cencora; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare logistics provider in Birmingham is seeking an Operations Shift Manager to oversee the pharmaceutical warehouse operations. You will lead a multi-skilled team, manage day-to-day operations efficiently, and ensure compliance with safety standards. The ideal candidate will have proven experience in warehouse management, strong leadership abilities, and the capacity to thrive in a fast-paced environment. This role offers an opportunity to make a significant impact on healthcare delivery.

Qualifications

• Proven experience in warehouse operations and team management.
• Strong leadership and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead daily shift operations ensuring smooth and efficient picking.
• Manage a multi-skilled operations team and foster a positive work environment.
• Monitor automated systems and address operational issues as they arise.

Skills

Warehouse operations management

Team leadership

Communication skills

Data analysis

Education

Experience in warehouse management, preferably in pharmaceutical

Tools

Microsoft Office 365

Inventory management systems

Job description

Overview

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to delivering on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role supports Cencora's wholesale distribution services in Europe operating through Alliance Healthcare. The Central Logistics Centre (CLC) is Alliance Healthcare UK’s new next-generation logistics facility based in Birmingham, designed with advanced automation and robotics to deliver medical, health and beauty products to customers across the UK.

Position Summary

The Operations Shift Manager oversees the efficient and compliant operations of our 24/7 pharmaceutical wholesale warehouse during assigned shifts. Responsibilities include managing team performance, ensuring adherence to standard operating procedures, maintaining high standards of safety and compliance, and ensuring service aligns with Service Level Agreements (SLA) and Key Performance Indicators (KPI).

Responsibilities

• Operational Leadership: Lead daily shift operations ensuring smooth, efficient and accurate picking; establish clear expectations and demonstrate high standards of work practices and safety-conscious behaviour.
• People Leadership: Lead, engage, mentor and develop a multi-skilled operations team; collaborate with HR Business Partner for growth opportunities and team development coaching; foster a positive work environment that encourages teamwork and continuous improvement.
• Shift Management: Oversee warehouse operations during assigned shifts with effective handovers; monitor automated systems and equipment performance.
• Issue Resolution: Address and resolve operational issues; coordinate with maintenance for timely resolution of equipment malfunctions; investigate customer service issues and implement corrective actions.
• Training and Development: Provide training for team members and ensure proficiency in automated systems; collaborate with Learning and Development for ongoing training programs.

Health, Safety and ESG

• Champion and lead health and safety culture, ensuring compliance with all regulations; promote a culture of safety within the department.

Operational Efficiency

• Monitor KPIs and operational metrics to drive performance; identify and implement process improvements and cost-saving measures.

Knowledge, Skills and Experience

• Proven experience in warehouse operations and team management; familiarity with inventory management systems and tools.
• Strong leadership, communication and interpersonal skills; attention to detail with a focus on safety and accuracy.
• Ability to work in a fast-paced environment; strong knowledge of Microsoft Office 365 and warehouse software; understanding of regulatory compliance and quality standards in pharmaceutical distribution.

Essential Requirements

• Experience in warehouse management or a similar role, preferably in the pharmaceutical industry; strong knowledge of WMS and automated technologies.
• Excellent organizational, prioritization and multitasking abilities; proficiency in data analysis and performance metrics.
• Strong problem-solving skills, effective communication, and ability to lead and motivate a team in a dynamic environment.

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. Eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliations

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process, consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888-692-2272 or email. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodation requests will not be returned.