Operations Manager, Training Services & Quality Assurance

Red Snapper Recruitment Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in the UK seeks a dedicated Service Delivery Manager to oversee training services and ensure quality standards. The role involves managing a team, maintaining operational records, and improving quality assurance processes. Strong leadership and communication skills are essential. Candidates should be self-motivated and detail-oriented. This position offers opportunities for professional development and career growth.

Qualifications

• Independent and self-motivated.
• Good data analysis, planning, and organizational skills.
• Ability to supervise and develop a small team.

Responsibilities

• Assist the SOM in service delivery quality.
• Manage business support officers and their tasks.
• Maintain quality assurance processes.

Skills

Independent and self-motivated

Analytical and solutions focused

Data analysis skills

Excellent written communication skills

Excellent project management skills

Supervisory skills

Attention to detail

Job description

A leading recruitment firm in the UK seeks a dedicated Service Delivery Manager to oversee training services and ensure quality standards. The role involves managing a team, maintaining operational records, and improving quality assurance processes. Strong leadership and communication skills are essential. Candidates should be self-motivated and detail-oriented. This position offers opportunities for professional development and career growth.