Operations Manager

Mark Warner; Sunderland; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading holiday company is seeking an Operations Manager to oversee resort services and ensure quality customer experiences. The role requires extensive experience within the leisure and hospitality sector, exceptional leadership, and customer service skills. Responsibilities include managing staff performance, financial oversight, and ensuring high standards across departments. Join a lively team dedicated to a memorable guest experience in stunning Mediterranean locations. Accommodation is available for staff, and you’ll make lasting memories and friendships in a vibrant environment.

Benefits

Accommodation available

Travel opportunities

Team-building events

Qualifications

• Past experience in a similar role within the leisure and hospitality industry.
• Examples of multi-departmental team management required.
• Must hold a UK/EU Passport and UK National Insurance Number.

Responsibilities

• Manage basic resort accounting and oversee payments.
• Monitor financial performance of departments.
• Ensure high accommodation standards for staff.
• Welcome guests and address their requests.

Skills

Excellent customer service skills

Leadership skills

Collaborative teamwork

Organised and proactive

Job description

Operations Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey

• Full Time - Seasonal Fixed Term Staff Contract
• Operations Manager
• Reports to: Hotel Manager

Would you like the opportunity to combine work with travelling? Mark Warner invites you to join our team as Operations Manager, where your workplace becomes one of our beautiful Mediterranean resorts!

As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Reporting to the Resort Manager you will be assisting with the management of the Childcare, Waterfront and Sports departments. You will help maximise the profitability of these departments whilst maintaining an excellent standard of service. You will be a self-motivating individual with strong leadership skills and have the ability to motivate staff at all levels to reach excellence.

And it's not just about the role you play in our resort and the stunning locations; it’s the people who make our team exceptional. Join a community of like-minded individuals who share your enthusiasm for customer-facing roles. You’ll forge lifelong friendships, create long-lasting memories, and be part of a team that feels like a family.

Requirements

• Past experience within a similar role/function or demonstrable experience working within the leisure and hospitality industry.
• Previous examples of multi-departmental team management.
• UK/EU Passport holder.
• UK National Insurance Number.
• UK bank account.

Skills & Abilities

• Infectious enthusiasm and excellent customer service skills
• Present a ‘can do’ attitude that inspires and motivates those around you
• Team player, thriving in a collaborative environment as well as on your own
• Calm and friendly demeanour
• Demonstrate professionalism and leadership skills
• Organised, flexible and proactive

Responsibilities

• Responsible for basic resort accounting, overseeing adhoc payments and hotel vouchers, checking invoices and data entry
• Monitor financial performance of relevant departments
• Carry out staff disciplinary procedures alongside Resort Manager in accordance with company standards
• Carry out monthly departmental review to review performance and progress towards targets
• Checking staff accommodation on a weekly basis, ensuring all staff maintain their accommodation to a high standard
• Retain a high profile presence with guests, welcome speeches and following up with their requests
• Assist the Resort Manager to create ways to integrate the Mark Warner staff with local staff.
• Monitor staff food on a regular basis and make suggested improvements to the resort manager.
• Set, communicate and monitor Customer Service levels within the resort.
• Establish effective working relationships with local owners and managers.
• Working with the management team to organise and execute special events for staff to ensure staff are motivated.
• Conduct Duty Manager shifts.
• Deputising for the Manager in their absence.
• Produce reports as required for Head Office.

Please note this job description is an overview of the role, there may be additional responsibilities which will be made clear to you by your manager.

Manager Accommodation • Sunderland, Tyne and Wear, England