Operations Manager, Payments

Uber; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Payments Operations Manager in London to manage operations within their Payments UK sector. The role demands regulatory compliance and operational efficiency, working with various stakeholders. Candidates need UK payments regulatory experience, a relevant degree, and operational background in payment institutions. Offers a collaborative workplace culture with in-office expectations.

Qualifications

• UK payments services regulatory experience is a must.
• Experience in an operational role at an Electronic Money Institution or a Payment Institution.
• Technical understanding of payment systems, processes, and integrations.

Responsibilities

• Ensure compliance with specific regulatory mandates impacting UPUK’s operations.
• Lead POC for UPUK operations with service delivery teams.
• Own the Service Level Schedules and ensure they are kept up to date.
• Identify gaps and implement required changes to operational processes.
• Support external and internal audits to identify and address gaps.

Skills

Attention to detail

Analytical and problem-solving skills

Communication skills (written and verbal)

Understanding of payment systems and processes

Proficiency in G Suite and MS Office

Ability to work independently and as part of a team

Education

Degree in Engineering and/or Business Management

Job description

Payments Operations Manager, UPUK

Overview

Reporting to the COO, this role will be responsible for the management of operations within Uber Payments UK, a UK-based Electronic Money Institution (EMI). This role will be key in ensuring compliance with FCA regulations and industry best practices, and as part of that will have the opportunity to collaborate with multiple stakeholders across different locations on critical projects.

Responsibilities

• Ensure compliance with specific regulatory mandates impacting UPUK’s operations, such as Operational Resilience, Consumer Duty, Outsourcing, Business Continuity, Cyber Security, and Privacy
• Be the lead POC for UPUK operations with service delivery teams within Uber Technologies, Inc.; set UK requirements and ensure service delivery in accordance with those requirements
• Own the Service Level Schedules and ensure they are kept up to date
• Own the ongoing operational programs, create & execute implementation plans to ensure regulated operations remain efficient and support UPUK’s customers
• Identify gaps and implement required changes to operational processes and SOPs to ensure efficiency and compliance
• Support external and internal audits to identify and address gaps in UPUK’s operations
• Be the lead on UPUK Ops policies and SOP framework
• Collaborate with compliance, legal, engineering, Payment Ops, and CommOps teams.
• Collaborate with LoBs on new products and initiatives impacting UPUK

Key Skills

• Attention to detail
• Analytical and problem-solving skills
• Communication skills (written and verbal)
• Understanding of payment systems and processes
• Proficiency in G Suite and MS Office
• Ability to work independently and as part of a team

Qualifications

• UK payments services regulatory experience is a must
• Degree in Engineering and/or Business Management
• Experience in an operational role at an Electronic Money Institution or a Payment Institution
• Technical understanding of payment systems, processes, and integrations

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].