Operations Manager - Mobilisation

Chartwells Independent; Greater London; On-site; GBP 70,000 - 75,000; Full time

Job summary

A leading workplace service provider is seeking an Operations Manager for a 12-month fixed term contract focused on mobilising and transforming services across a complex workplace portfolio. The successful candidate will have proven experience in leading large-scale operational changes and delivering successful service transitions. This role requires calm leadership in live environments and strong stakeholder management skills. Benefits include free meals and subsidised gym memberships, along with opportunities for professional growth.

Benefits

Free meals

Subsidised gym membership

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Qualifications

• Proven experience delivering mobilisations, transitions, or large-scale operational change.
• Strong understanding of operational readiness and live-environment delivery.
• Experience in workplace services, hospitality, FM, or similar environments (desirable).

Responsibilities

• Leading the mobilisation and transition of new services, locations, and operating models.
• Owning operational readiness across people, process, systems, suppliers, and assets.
• Planning and delivering go-live activity, early-life support, and structured BAU handover.

Skills

Stakeholder management

Communication skills

Operational readiness

Calm under pressure

Job description

12 month FTC - Operations Manager - Mobilisation Project

£70,000 - £75,000 dependent on experience

Lead one of the UK’s most significant workplace service mobilisations!

This is not a traditional project role.

We are looking for an experienced Operations Manager/Mobilisation Manager, to play a critical role in the mobilisation and transformation of services across a large, complex workplace portfolio — including the launch of a landmark, high‑occupancy building and the transition of multiple service streams into new operating models.

This role exists to make change land well!

You will take ownership of time‑critical mobilisations and service transitions, ensuring new services are launched safely, compliantly, and ready to perform from day one.

Operating across live environments, you will provide calm, decisive leadership through periods of change, working closely with operational teams, support functions, suppliers, and senior client stakeholders to deliver seamless go‑lives and confident handovers into business‑as‑usual operations.

This is a highly visible role, suited to someone who enjoys bringing order to complexity, protecting service quality under pressure, and leaving behind strong, scalable operations.

What you'll be responsible for

• Leading the mobilisation and transition of new services, locations, and operating models
• Owning operational readiness across people, process, systems, suppliers, and assets
• Planning and delivering go‑live activity, early‑life support, and structured BAU handover
• Coordinating multiple stakeholders and suppliers to deliver at pace
• Identifying and mitigating mobilisation risks, ensuring safety, compliance, and governance standards are met
• Supporting the removal of legacy or interim ways of working and embedding sustainable operations

What we're looking for

• Proven experience delivering mobilisations, transitions, or large‑scale operational change
• Strong understanding of operational readiness and live‑environment delivery
• Excellent stakeholder management and communication skills
• Calm, structured, and solutions‑focused approach under pressure
• Experience in workplace services, hospitality, FM, or similar environments (desirable)

Why join us?

• Be part of a once‑in‑a‑generation mobilisation within a high‑profile environment
• Operate with genuine ownership and visibility
• Work alongside senior leaders shaping the future of workplace services
• Deliver change that leaves a lasting operational legacy

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Subsidised gym membership
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2811/43955001/52778261/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!