Operations Manager (Merchant Operations)

ZipRecruiter; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an Operations Manager for Merchant Operations. You will oversee partnerships, enhance restaurant experiences, and lead cross-functional projects. The ideal candidate has a degree in a relevant field and 3 to 5 years of experience in operations or project management. This role offers a hybrid work model and a competitive hourly rate.

Qualifications

• 3 to 5 years of relevant experience in strategy, business operations, or project management.
• Strong understanding of financial drivers.
• Exceptional skills in a fast-paced, cross-functional environment.

Responsibilities

• Manage merchant products and oversee partnerships.
• Identify and resolve friction points in restaurant operations.
• Collaborate with various teams to enhance tools and offerings.

Skills

Business acumen

Data analytics proficiency

Interpersonal skills

Communication skills

Education

Bachelor's or advanced degree

Tools

Excel

Google Sheets

SQL

Job description

Overview

Operations Manager (Merchant Operations)

Hourly Rate: £22.37 - £22.82 • Contract Length: 5 months • Working Pattern: Full Time • Location: Aldgate (Hybrid)

Responsibilities

• Manage Partnerships: Oversee merchant products and service partnerships, from ideation to implementation of scalable playbooks.
• Enhance Experience: Identify and resolve friction points in the restaurant experience, ensuring order accuracy, timely preparation, and effective communication.
• Lead Cross-Functional Projects: Collaborate with teams across Product, Legal, Marketing, Sales, and Operations to enhance tools and offerings.
• Data-Driven Insights: Build models and dashboards to size opportunities, validate solutions, and guide prioritisation.
• Performance Reporting: Present insights to leadership and develop playbooks that elevate operational excellence.

Qualifications

• A Bachelor\'s or advanced degree in business analytics, administration, engineering, mathematics, or a related field.
• 3 to 5 years of relevant experience in strategy, business operations, consulting, or project/programme management.
• Strong business acumen and sound judgement with an understanding of financial drivers.
• A process-oriented mindset to navigate and optimise complex operations.
• Exceptional interpersonal skills to thrive in a fast-paced, cross-functional environment.
• Excellent verbal and written communication skills, with the ability to craft compelling business cases for senior leadership.
• Proficiency in data analytics, including spreadsheet modelling (Excel/Google Sheets) and basic SQL (willingness to upskill is a must!).

Apply

Join our client\'s mission to enhance the delivery experience across the UK.

Your adventure in Merchant Operations starts here!

Adecco is a -confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you