Operations Manager - London Support

BMSI; Maidenhead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading energy management solutions provider in Maidenhead is seeking an Operations Manager to oversee service delivery, lead a team of engineers, and ensure client satisfaction. This role requires strong leadership skills, technical knowledge of BMS systems, and the ability to manage multiple projects effectively. The ideal candidate will have experience in operations management and a relevant technical qualification. The position offers competitive salary and a range of benefits including a generous bonus scheme and private medical insurance.

Benefits

Highly competitive salary

Generous bonus scheme

Company car scheme

Employee ownership after 12 months

Contributory pension scheme

Free private medical insurance

Life assurance

25 days holidays plus public holidays

Cycle Scheme

Qualifications

• Proven experience in operations or contract management within BMS/BEMS.
• Strong technical knowledge of BMS systems.
• Excellent leadership and people management skills.

Responsibilities

• Lead and develop a team of BMS engineers and support staff.
• Oversee day-to-day service delivery and compliance.
• Act as the main contact for clients, ensuring satisfaction.

Skills

Operations management

BMS systems knowledge

Leadership skills

Commercial awareness

Client-facing skills

Project management

Education

HNC/HND/Degree in relevant field

Tools

BMS systems (Trend, Siemens, Schneider)

Job description

About Us

BMSI are one of the UK’s leading independent specialists in Building Energy Management Systems (BEMS). We deliver innovative solutions to help clients reduce energy costs, optimise building performance, and maintain reliable, sustainable operations. With a strong reputation for excellence, we work across a wide range of sectors including commercial, healthcare, education, and public infrastructure.

The Role

We’re now seeking an Operations Manager to join our growing London Support team and oversee service delivery, operations, and customer satisfaction within your region. As an Operations Manager, you will be responsible for leading a team of engineers and supervisors, ensuring operational efficiency, and maintaining strong client relationships. This is a key leadership role requiring a balance of technical expertise, commercial awareness, and people management.

Key Responsibilities

• Lead, manage, and develop a team of BMS engineers and support staff.
• Oversee day-to-day service delivery, ensuring projects and maintenance contracts are delivered on time, within budget, and to the highest standards.
• Act as the main point of contact for clients, ensuring customer satisfaction and managing expectations.
• Drive operational performance, including resource planning, scheduling, and KPI monitoring.
• Ensure compliance with health & safety policies, company standards, and industry regulations.
• Provide technical support and guidance on BMS systems including Trend, Schneider and Siemens.
• Monitor and control operational budgets, reporting on financial performance and identifying opportunities for growth.
• Support business development activities by assisting with proposals, bids, and client presentations.
• Champion continuous improvement, identifying ways to enhance efficiency and service quality.

Skills & Experience Required

• Proven experience in operations or contract management within the BMS/BEMS building services industry.
• Strong technical knowledge of BMS systems (e.g., Trend, Siemens, Schneider, Tridium, or similar).
• Excellent leadership and people management skills with experience leading multi-disciplinary teams.
• Strong commercial awareness with the ability to manage budgets and drive profitability.
• Excellent communication, negotiation, and client-facing skills.
• Ability to prioritise and manage multiple projects simultaneously.
• A relevant engineering or technical qualification (HNC/HND/Degree) is desirable.
• Full UK driving licence required.

We offer the following benefits

• Highly competitive salary based upon skills and experience
• A generous bonus scheme
• A wide-ranging company car scheme (that includes fully electric vehicles) or the option of driving your own car and being paid a monthly car allowance
• BMSI is an employee owned company, which you would become part of after 12 months service
• A contributory pension scheme (the Company contributes 6% of your basic salary)
• Free private medical insurance with BUPA
• Life assurance of 4 x annual salary
• 25 days holidays, plus public holidays, with the opportunity to buy an additional 3 days per annum.
• Cycle Scheme up to £2500, designed to encourage our workforce to keep themselves fit!