Operations Manager

Amazon; Southampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading e-commerce company seeks an Operations Manager in Southampton, UK, to drive operational excellence and manage teams for efficient order fulfillment. Responsibilities include team leadership, shift management, performance analysis, and collaboration with support teams. Ideal candidates will have a degree and relevant management experience. This role offers opportunities to innovate within a dynamic operational environment and contribute to improving delivery processes.

Qualifications

• A degree is required for this role.
• Relevant experience in people and stakeholder management is essential.
• Proficiency in English and intermediate proficiency in the local language are necessary.
• Experience in using data to drive business decisions is needed.
• Knowledge of production and supply chains is required.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams to improve performance on shifts.
• Analyze performance metrics and implement improvement actions.
• Collaborate with support teams like HR and Finance.
• Design initiatives to enhance operational performance.

Skills

People and stakeholder management

Data analysis for business decisions

Operational excellence

Leadership and mentoring

Lean and Six Sigma techniques

Education

Degree

Tools

MS Office Suite

Job description

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You will lead shifts at one of our operational sites. You will also be the key link between a number of teams, including finance, safety and operations integration teams. That means you will be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You will be a source of leadership and support your team to be the best managers they can be.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• A degree
• Relevant experience in people and stakeholder management
• Advanced proficiency in verbal and written English and intermediate proficiency in the local language
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Relevant experience in key areas of production and supply chains

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.