Operations Manager

Age UK York; York and North Yorkshire; On-site; GBP 29,000; Full time

Job summary

A local charity is seeking an Operations Manager to oversee office functions and ensure compliance with health and safety regulations. Responsibilities include managing a small team, supporting ICT and estates management, and aligning services with operational needs. The ideal candidate will have strong organisational skills and knowledge of GDPR. This position offers a salary of £28,176.46 per annum, generous holidays, and various employee benefits.

Benefits

Generous holidays – 26.5 days plus bank holidays

Birthday day off

Enhanced sick pay after 6 months of service

Potential funding towards professional qualifications

Employee discounts

Free eye test

Free flu jab

Qualifications

• Self-motivated with effective organisational skills, including prioritising and managing competing demands.
• Relevant experience in operational services: administrative, ICT, and premises management.
• Passion for working in a not-for-profit organisation and fostering a team approach.

Responsibilities

• Line management of staff in Administration and Data reporting.
• Work with service managers to align the Business Support function to organisational needs.
• Management of St. Edmunds office ensuring a safe working environment.

Skills

Organisational skills

Knowledge of GDPR regulations

Experience in operational services

Job description

Do you enjoy problem-solving and implementing new processes? Do you pride yourself in delivering a good service to colleagues? Do you want to work for a charity that makes a difference here in York?

Age UK York is a local charity that exists to support older people of York, their families, and carers. Our team provides a wide range of services that make a valuable difference to the needs and lives of older people across the city. Through a dedicated team of staff, volunteers, and supporters, Age UK York has been supporting older people in York for over 50 years and exists to continue to be there when needed.

If you are highly organised and are knowledgeable of health and safety and data protection, we would like to hear from you. As Operations Manager, you will support the office function and our people, providing key assistance to our teams delivering services. This includes essential organisational support for Information and Communications Technology (ICT), estates management, and related indicadores sobre seguridad y riesgos.

You will ensure the efficient and effective running of our Age UK York office, and the processes and systems needed to facilitate this. This extends to the other premises used by our organisation, including our charity shops in York.

You will manage a small team of staff, ensuring services are delivered effectively. You will work to meet other managers’ expectations and balance competing business priorities whiledeo maintaining high customer service standards. This includes making sure relevant processes meet our National Quality standards.

Key Responsibilities:

• Line management of staff, including Administration and Data reporting roles.
• Work with service managers to align the cross-organisation Business Support function to the developing needs and priorities of our operations. Liaising with external stakeholders, including providers, landlords, suppliers, and partners, in undertaking works and reviewing the effectiveness and value for money.
• Management of our St. Edmunds office and ensuring a safe and effective working environment for all our team and visitors.
• Provide oversight to our shop locations across York, working with our shop teams to ensure suitable, high-quality, Lizenz contexte let's not an environment.
• Work with the CEO and other colleagues in our obligations in accordance with data protection law – including GDPR – and undertake named duties such as our assigned information governance role registered with the Information Commissioner’s Office (ICO) and commitments to partners such as the NHS.
• Work with the CEO and colleagues in ensuring organisational Health and Safety and our commitment to the highest standards for our people and all who use our services.

Key Qualifications, Skills, and Experience:

· Self-motivated with effective organisational skills, including prioritising, managing competing demands and monitoring own and others' workload

· Relevant experience in operational services: administrative, ICT, and premises management

· Knowledge of GDPR regulations

· Passion and commitment to work within a not-for-profit organisation and foster a team approach in working to help others

Salary and Benefits:

· £28,176.46 per annum on a 35 hour per week contract

• A genuinely friendly and supportive environment
• Generous holidays – 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave – an extra day of long service.
• Birthday day off
• Enhanced sick pay after 6 months of service
• Potential for funding towards professional qualifications
• Employee discounts
• Free eye test
• Free flu jab