Operations Manager

Salutem Care and Education; Windsor; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A national care organization is seeking an Operations Manager to lead Supported Living services across multiple sites, ensuring high-quality care and operational excellence. This critical leadership role involves managing Registered Managers, achieving regulatory outcomes, and implementing quality improvements. Ideal candidates will have strong leadership in social care, understanding of regulatory frameworks, and be comfortable with multi-site operations. The position offers a competitive salary and a chance to make a significant impact in the lives of those supported by the organization.

Benefits

24/7 Employee Assistance

Free Online GP

Health Cash Plan

Gym discounts

Cycle to Work scheme

Qualifications

• Proven leadership within social care, ideally Supported Living or CQC-regulated services.
• Strong understanding of regulatory frameworks (CQC/CIW, MCA, DoLS).
• Experience managing multi-site operations, quality improvement and KPIs.
• Commercial awareness, budgeting experience and strong partnership-building skills.
• Flexibility to travel including overnight stays.

Responsibilities

• Lead Registered Managers to achieve Good or Outstanding regulatory outcomes.
• Carry out audits, service visits and quality reviews.
• Manage and learn from complaints, compliments and feedback.
• Ensure services are safe, compliant, and person-centred.
• Support the region to meet financial targets.

Skills

Leadership in social care

Understanding of regulatory frameworks

Multi-site operations management

Partnership building

Budgeting experience

Confident in complex situations

Tools

Power BI

Nourish

SharePoint

Job description

About The Company

Location: Home-Based / National Travel required

Are you an inspiring leader with a passion for delivering high-quality care and outstanding outcomes for the people we support? Do you thrive in a fast-paced, multi-site role where no two days are the same? If so, we would love you to join our team at Salutem Care & Education as an Operations Manager.

We are looking for a dynamic, values-driven Operations Manager to oversee a portfolio of Supported Living services, working closely with Registered Managers to deliver excellence across quality, financial performance, people management and strategic development. This is a key leadership role, offering the opportunity to make a meaningful impact regionally and nationally within a growing organisation.

About The Role

Join Salutem Care & Education as an Operations Manager and lead a portfolio of Supported Living services to deliver outstanding care, strong performance and meaningful outcomes for the people we support. This multi-site leadership role offers the chance to influence quality, drive improvement and shape regional success.

Reporting to the Regional Director, you will:

• Lead Registered Managers to achieve Good or Outstanding regulatory outcomes.
• Carry out audits, service visits and quality reviews, implementing improvement plans using internal frameworks and systems such as Power BI, Nourish and SharePoint.
• Manage and learn from complaints, compliments and feedback, promoting a culture of excellence and safety.
• Ensure services are safe, compliant and person-centred, championing safeguarding and regulatory best practice.
• Support the region to meet financial targets, manage staffing and agency use, maintain occupancy and identify opportunities for efficiency and growth.
• Build strong partnerships with Local Authorities, NHS colleagues, commissioners and other key stakeholders.
• Coach and develop Registered Managers, supporting recruitment, retention, supervision and leadership development across your portfolio.
• Contribute to regional strategy, lead service improvement plans where needed, and deputise for the Regional Director when required.

What we’re looking for:

• Proven leadership within social care, ideally Supported Living or CQC-regulated services.
• Strong understanding of regulatory frameworks (CQC/CIW, MCA, DoLS).
• Experience managing multi-site operations, quality improvement and KPIs.
• Commercial awareness, budgeting experience and strong partnership-building skills.
• Confidence handling complex situations, with flexibility to travel including overnight stays.

Why join us:

• Make a real impact on service quality and people’s lives.
• Career development within a supportive, values-driven organisation.
• National progression opportunities and a dedicated senior leadership team.
• Competitive salary and benefits.

Our Core Values:

• Supportive
• Ambitious
• Loyal
• Unique
• Transparent
• Engaging
• Meaningful

Benefits Include:

• Emotional Support: 24/7 Employee Assistance, mental health resources
• Medical Support: Free Online GP, Health Cash Plan, Cancer Cover
• Financial Support: Flexible pay, utility bill savings, Life Assurance
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts

Recognitions:

• Top Employer 2025 (UK)
• Top 50 Inspiring Workplace UK & Ireland
• Disability Confident Committed Company

Salutem Care and Education is dedicated to protecting and promoting the well‑being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.