Operations Manager

Team17 Digital Limited; Manchester; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking an Operations Manager to oversee and improve operations across key national accounts. This pivotal role involves managing a team, analyzing performance data, ensuring compliance with standards, and enhancing customer relationships. The ideal candidate will have a proven background in managing large-scale operations, ideally within the cleaning or FM sector. A competitive salary up to £55,000 is offered alongside benefits including a car allowance and private healthcare.

Benefits

Car allowance

Private health insurance

Pension scheme

Career development opportunities

Qualifications

• Proven experience managing large-scale operations, ideally in cleaning or FM.
• Strong analytical skills with the ability to turn data into actionable insights.
• Knowledge of Health & Safety and COSHH regulations.

Responsibilities

• Overseeing all sites within the account and ensuring operational standards.
• Using performance data to identify trends and drive improvements.
• Managing customer relationships and maintaining high satisfaction levels.

Skills

Managing large-scale operations

Analytical skills

Stakeholder management

Leadership skills

Using Excel and reporting tools

Job description

About The Role

Operations Manager

Location: National UK (England & Scotland, travel to customer sites required)
Salary: £50000-55000 per year, plus car allowance, private healthcare and benefits
Hours: 42 per week, Monday to Saturday

Take the Lead on One of Our Key Accounts

We’re looking for an experienced Operations Manager to take ownership of one of our most important national accounts. This is a high-profile role where you’ll manage the contract end-to-end, lead the team on the ground, and use performance data to make smart decisions that drive results.

We need someone who can combine operational expertise with a strategic mindset. You’ll monitor performance across multiple sites, spot trends in the data, and take action to ensure we deliver excellent service while meeting financial and compliance targets.

What You’ll Be Doing

• Overseeing all sites within the account and making sure operational standards are met
• Using performance data to identify trends, highlight issues, and drive improvements
• Leading, supporting, and coaching your Area Managers to deliver across KPIs
• Working closely with the Contract Director on reporting, planning, and key projects
• Ensuring P&L targets are achieved and cost efficiencies are identified
• Managing customer relationships, addressing escalations, and maintaining high satisfaction levels
• Conducting site visits to check standards, compliance, and safety
• Driving continuous improvement, sharing best practice, and embedding a culture of accountability

What We’re Looking For

• Proven experience managing large-scale operations, ideally in cleaning or FM
• Strong analytical skills with the ability to turn data into actionable insights
• Confident communicator with excellent stakeholder management skills
• Organised, proactive, and able to manage multiple priorities
• Knowledge of Health & Safety and COSHH regulations
• National travel required, including overnight stays
• Strong leadership skills and the ability to motivate teams to deliver results
• Comfortable using Excel and reporting tools to monitor performance

What You’ll Get

• Competitive salary up to £55000
• Car allowance
• Laptop & company phone
• Pension scheme
• Private health insurance
• Career development opportunities within a growing business

About Us

About TCFM

TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.