Operations Manager

Digitaloft; Manchester; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading SEO and digital PR agency in the UK is seeking an experienced Operations Manager. You'll oversee and enhance the operational foundations that support teams and clients, ensuring effective delivery of high-quality work. Ideal candidates should have agency operations experience, strong communication skills, and familiarity with project management tools like ClickUp. The role allows for flexible working arrangements including remote options. Competitive salary package with generous leave and training budget is offered.

Benefits

Salary up to £55,000

28 days annual leave plus bank holidays

£1,000 training budget annually

Wellness programme

Flexible working options

Qualifications

• Hands-on experience in managing agency operations.
• Experience with project management tools like ClickUp.
• Strong communication skills with stakeholders at all levels.

Responsibilities

• Own and evolve the agency's operational foundations.
• Build clear operational reports for leadership.
• Act as an operational partner to senior leaders.
• Clarify weekly delivery expectations with team leaders.
• Document and maintain operational processes.

Skills

Experience managing agency operations

Familiarity with ClickUp or similar tools

Understanding digital marketing workflows

Strong communication skills

Ability to work with data in Google Sheets

Organisational and prioritisation skills

Proactive and improvement-oriented mindset

Tools

ClickUp

Google Sheets

Job description

Join one of the UK’s leading SEO and digital PR agencies at a pivotal stage of growth, where you’ll own and evolve the operational foundations that support our people and our clients as we scale in 2026.

We’re looking for an experienced Operations Manager to join Digitaloft and lead the evolution of our operational processes, ensuring our teams are set up to deliver consistently high-quality work as we scale.

Location: Kendal / Manchester / Remote

We’re looking for someone who :

• Has hands‑on experience managing agency operations, with a strong understanding of how digital marketing teams work day to day.
• Has previously been responsible for managing ClickUp (or similar project management tools) to support delivery, resourcing and accountability. It’s desirable that you’ve previously been involved in the rollout of such a platform.
• Has worked in a digital marketing agency environment and understands the types of tasks, workflows and pressures teams operate under.
• Is confident working with people at all levels of the business and can clearly communicate expectations, drive adherence to processes and manage change professionally.
• You’re good with data and you know how to make Google Sheets do smart things.
• Can engage and influence both in‑person and remote team members, building trust and buy‑in across a distributed team.
• Is proactive and improvement‑led, bringing ideas to the table on how processes, systems and ways of working can be refined; not just executing what already exists.
• Brings strong organisational and prioritisation skills, with the ability to manage multiple moving parts without things slipping.
• Has clear, confident written and verbal communication skills.
• Is based in, or open to regularly working from, the North West (desirable).

The key responsibilities and tasks of the role are :

• Own and evolve the operational foundations of the agency, working closely with senior leaders to scope, deploy and optimise ClickUp as the central system for delivery, resourcing and reporting.
• Build and maintain clear operational reporting that gives leadership visibility over team capacity, utilisation, delivery performance, budget health and upcoming resourcing risks across client accounts.
• Act as a trusted operational partner to senior leaders, providing data, insight and practical support that helps the agency run smoothly and scale effectively.
• Work closely with team leaders to clarify weekly delivery expectations, balance workloads and address over‑ or under‑utilisation before it impacts delivery or client experience.
• Identify and flag projects at risk of going over budget or past deadlines, working with teams to resolve issues early and protect client delivery.
• Document and maintain core operational processes, ensuring they are consistently followed while proactively improving speed, efficiency and ways of working.
• Provide senior leaders with timely, accurate operational updates, highlighting risks around delivery, capacity, budgets or deadlines and supporting resolution.
• Ensure operational hygiene across the business, including accurate and timely timesheet submission and task tracking to support reliable planning and decision‑making.
• Manage annual leave approvals and capacity planning, ensuring teams are covered and client delivery remains protected during busy periods.
• Own the operational setup for new clients and team members, including ClickUp configuration, onboarding and off‑boarding processes.
• Maintain a trusted pool of freelancers to help cover capacity gaps when required.
• Maintain visibility over agency software, subscriptions and tooling, ensuring systems are well‑managed and fit for purpose.
• Track team training and ensure essential training is completed and kept up to date.

What we’ll offer you…

• A salary of up to £55,000 per year depending on experience.
• 28 days annual leave + bank holidays + Christmas shutdown. With each completed year of service, the base entitlement will increase by 1 day, to a maximum of 33 days.
• £1k per year training budget to attend conferences and workshops or use in another way to develop your skill set.
• An agency‑wide wellness programme, private health cash plan and access to mental health first‑aider support.
• Encouragement and support to speak at industry events and write for top publications.
• Opportunities to represent the agency at awards events across the globe.
• Flexible working including remote, office‑based, hybrid and work from anywhere.
• An enhanced maternity and paternity package.