Operations Manager

Prime; London; On-site; GBP 40,000; Full time

Job summary

A responsible business organization in the UK is seeking an Operations Manager to oversee daily operations, engage with members, and drive growth while advocating for sustainability. The ideal candidate will have a degree and experience in operations management or similar roles. This full-time position offers an annual salary of £40,000, with potential flexible working arrangements.

Qualifications

• Experience in operations management or a senior role in a growing organization.
• Ability to handle data and maintain a CRM efficiently.
• Strong leadership and communication skills.

Responsibilities

• Lead day-to-day operations and manage member engagement.
• Drive growth and product improvement.
• Curate and deliver communications and events.

Skills

Organizational skills

CRM management

Entrepreneurial mindset

Sustainability advocacy

Education

Degree level education

Job description

Overview

Join Us as PRIME's Operations Manager

Interested in this role You can find all the relevant information in the description below.

Help lead the movement towards more responsible, sustainable business.

About PRIME

PRIME is a social enterprise that brings together responsible businesses committed to improving their impact on the environment, society and ethical governance. We help our members make meaningful progress, share knowledge, and hold themselves accountable to higher standards. With a growing membership, engaging events, and a purpose that really matters, we're entering an exciting new phase, and we need someone to lead it.

Your Key Responsibilities

Own and Run PRIME

• Lead day-to-day operations: oversee membership, communications, events, and admin.
• Manage and improve the PRIME member journey - from onboarding to annual review.
• Manage the PRIME score moderation and the administration of the official PRIME scores.
• Lead the PRIME Officers Club, facilitating learning and support of our members.
• Ensure members receive high value, timely support, and proactive engagement.
• Research, collate and publish engaging content for our members on our portal.
• Hold the PRIME team (including the founders!) to account on priorities and delivery.

Drive Growth and Impact

• Collaborate with the founders to shape the vision, strategy and annual plan.
• Identify opportunities to improve the PRIME product.
• Assist with member recruitment, CRM, outreach and business development.
• Be the face of PRIME for our members — proactive, trusted and dependable.

Lead Communications and Events

• Own all PRIME communication channels: email, website, social, WhatsApp and more.
• Curate, plan and deliver PRIME events - workshops, breakfasts, mixers and more.
• Attend and network at trade and industry events from time to time (sometimes in the evening).
• Collect and share member case studies, stories and best practice to inspire others.

Ensure Operational Excellence

• Maintain accurate member records, billing and portal information.
• Some light bookkeeping and governance tasks.
• Support the PRIME board and advisory group with prep, scheduling and follow-up.

About You

You're organised, a keen taker of minutes and ensuring they are followed up. You understand the importance of data and automatically keep a CRM up to date. You are driven and entrepreneurial. You care about sustainability and want to help businesses do better. You're comfortable working independently but thrive when collaborating with smart, purpose-led people. You enjoy taking responsibility for getting things done.

Educated to degree level, you might have experience as an operations lead, general manager, startup founder, or senior member of a charity - ideally in a growing organisation, membership group or B2B service. You don't wait to be told what to do, you are always thinking ahead. Most importantly, you're someone who'll treat PRIME like it's your own.

The Role

• Full-time position (with the possibility of flexi working for the right candidate).
• Office based either in Faversham, Kent or Central London.
• £40,000 per annum