Operations Manager

Delight Supported Living Ltd; Lancashire; On-site; GBP 40,000 - 55,000; Full time

Job summary

A Care Agency and Domiciliary Care provider is seeking an experienced Operations Manager to oversee daily operations. The ideal candidate will develop strategies to improve efficiency and manage budgets. Applicants should have a Bachelor's degree and 3 years of experience in a related field. Strong problem-solving and leadership skills are essential for delivering excellent customer service. This role offers the opportunity to make a significant impact in the Health & Social Care sector.

Qualifications

• 3 years of experience in operations management is preferred.

Responsibilities

• Develop and implement operational plans and strategies.
• Manage the day-to-day operations of the business.
• Monitor and evaluate performance of staff and operations.
• Ensure compliance with all relevant laws and regulations.
• Manage budgets and costs.

Skills

Problem-solving skills

Leadership abilities

Customer service commitment

Education

Bachelor's degree in Operations Management or a related field

Job description

Responsibilities

• Develop and implement operational plans and strategies.
• Manage the day-to-day operations of the business.
• Monitor and evaluate performance of staff and operations.
• Will be responsible for Registered Managers whose offices will be under Lancaster and Colchester.
• Develop and maintain relationships with service users and other stakeholders.
• Ensure compliance with all relevant laws and regulations.
• Oversee the development of budgets and manage costs.
• Act as the point of contact to raise serious concerns for complaints, grievances, and serious incidents, ensuring all key stakeholders are involved.
• Provide information, advice, and support to service users and their families.

About the Role

We are looking for an experienced Operations Manager to join our team. The successful candidate will be responsible for overseeing the day‑to‑day operations of the company, ensuring that all processes are running smoothly and efficiently. The Operations Manager will also develop and implement strategies to improve operational efficiency, as well as managing budgets and staff. The ideal candidate should have excellent problem‑solving skills, strong leadership abilities, and a commitment to providing excellent customer service.

Qualifications

Bachelor's (preferred) in Operations Management or a related field with 3 years (preferred) of experience.

Company Overview

We are a Care Agency and Domiciliary Care provider in the Health & Social Care sector. We specialise in Homecare and the supply of locum staffing for job categories including Nurses (RGN, RNLD, RMN), Health Care Assistants, and Support Workers for NHS, Mental Health Centres, Nursing Homes, and Residential Homes nationwide.