Operations Manager

Entain plc; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading gaming company is seeking an Operations Manager in Greater London to oversee daily operations and ensure compliance with regulatory standards. In this role, you'll lead a team, enhance operational efficiency, and manage complex project deliveries across multiple markets. The ideal candidate will excel in mentoring, driving process improvements, and aligning operational plans with strategic goals. Join this dynamic environment and contribute to the growth of the organization.

Qualifications

• Experience in managing operations within a regulated environment.
• Strong understanding of multi-market gaming operations.
• Ability to lead teams and manage resources effectively.

Responsibilities

• Lead day-to-day operations team activities across multiple regions.
• Mentor and support team for quality delivery and best practices.
• Own operational processes related to game submissions and certifications.
• Drive key cross-functional product initiatives and operational projects.
• Monitor KPIs and provide transparent reporting to senior leadership.

Skills

Operational efficiency

Team leadership

Regulatory compliance

Process improvement

Job description

Entain Studios is on the rise, and we need a sharp, hands-on Operations Manager to help us deliver excellence in our fast-paced, multi-market gaming environment. Reporting directly to the Head of Operations you'll be the backbone of our operational engine - driving efficiency, optimising workflows, and leading our team and Operational streams to keep our studio's releases on track and compliant across all regulated markets.

• Lead the day-to-day Operations team activities, ensuring smooth delivery of all product releases across multiple regions, whilst meeting strict regulatory standards.
• Mentor and support your team to raise the bar on delivery quality, embedding best practices and fostering a culture of accountability, collaboration, and continuous improvement.
• Own operational processes related to game submissions, certification, and release pipelines - identifying areas to streamline, automate, and improve efficiency without compromising quality or compliance.
• Work closely with Studios, Compliance, Delivery (Operational Stream), Product/Tech, Compliance, RNG, and other internal teams to align operational plans with studio roadmaps, regulatory timelines, and priorities.
• Drive and deliver key cross-functional product initiatives and operational projects that fall outside the day-to-day delivery cycle, e.g. new market expansions, new feature additions.
• Manage team capacity and resource allocation to meet delivery milestones while maintaining agility to respond to shifting priorities or unexpected challenges.
• Monitor operational KPIs, provide transparent reporting to senior leadership, and elevate risks or blockers proactively to keep releases on schedule.
• Ensure all operational activities adhere to the diverse regulatory requirements of each market we operate in, supporting audit readiness and maintaining robust documentation.
• Play an active role in implementing process improvements, tooling upgrades, and organisational changes as Entain Studios continues to grow and scale globally.