Operations Manager

Metro Rod Newport, Hereford, & Gloucester; Exeter; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading drainage service provider in the UK is seeking an Operations Manager to oversee its Exeter branch. This role involves managing the engineering team, day-to-day operations, and ensuring effective communication across teams. The ideal candidate should have previous office management experience, a good understanding of Health and Safety protocols, and strong interpersonal skills. This position offers a salary between £35,000 and £45,000 DOE, along with benefits such as holidays and a pension scheme.

Benefits

28 days paid holidays

Company Pension

Benefits scheme

Qualifications

• Proven office management experience is required.
• Willingness to complete SSSTS course, and possibly SMSTS.
• Strong communication skills are essential.

Responsibilities

• Oversee the engineering team and daily operations.
• Manage the office and provide team support.
• Schedule works and monitor project progress.

Skills

Office management experience

Understanding of Health and Safety

Communication and interpersonal skills

Team motivation

Job description

Operations Manager

Metro Rod Exeter

Salary £35,000- £45,000 DOE + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for an individual experienced in reactive drainage who can support with the day to day operations of the Franchise. This is perfect for anyone who is currently or has previously worked in domestic & commercial reactive drainage, who is looking for more of an office-based role.

What does it entail?

The role is a supervisory role overseeing the engineering team and the day to day running of the drainage business.

Duties

You will be the 'go to' person for any escalations, technical issues, project plans and larger scale works. The role requires someone with proven office management experience who is capable of organising and managing a very busy office. Full duties but not exclusive to:

• Day-to-day management of the office
• Provide support to team members
• Liaising with Engineers
• Collaborate with cross-functional teams to develop project plans and timelines
• Monitor project progress and ensure adherence to deadlines
• Planning and scheduling works to be completed
• Processing quotations
• Assist the Branch manager with organising vehicle repairs and maintenance

What are we looking for?

• Previous office management experience
• Good understanding of Health and Safety
• Willingness to complete SSSTS course, and possibly SMSTS
• Ability to write detailed reports and documentationExcellent communication and interpersonal skills
• Confident and positive character, able to motivate a team
• Able to build lasting working relationships across the board – within the Franchise and wider business
• Role involves some on-call work (managing the phone some week days between 5 and 7pm and some weekends)
• Able to commute to EX2 area

What You Will Receive

• 28 Days paid holidays
• Pension
• Personal development
• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat, 10% off at Pizza Hut, 10% off at Green King and many more
• Company Pension
• 20 days holiday, plus bank holidays