Operations Manager

Amey; Dumfries; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading facilities management company is looking for an experienced Operations Manager in Dumfries. This role involves overseeing operations, ensuring compliance with service level agreements, and managing a dedicated team. The ideal candidate will have a strong background in operations management and KPI delivery, along with knowledge of health and safety regulations. Join us for a competitive salary, training opportunities, and a sustainable career path in a supportive environment.

Benefits

Competitive annual salary

Career growth opportunities

Comprehensive training programs

At least 24 days of holiday

Generous pension scheme

Flexible benefits options

Exclusive discounts for employees

Social Impact Days for volunteering

Family-friendly policies

Company car

Qualifications

• Extensive experience in operations management and KPI delivery is essential.
• Experience in managing Hard & Soft FM services for multi-site operations.
• Proficient in policy creation and operational system management.

Responsibilities

• Manage operational performance as per service level agreement.
• Oversee relationships with customers to enhance satisfaction.
• Conduct monthly compliance audits in Hard FM and Cleaning.

Skills

Operations Management

KPI delivery

Planning

Organizational skills

IT skills

Relationship management

Health and Safety knowledge

Education

IOSH Certification

Relevant degree or equivalent experience

Tools

CAFM system (Concept Evolution)

Microsoft Office

Job description

Overview

We have a fantastic opportunity for a Permanent experienced Operations Manager to join our Dumfries and Galloway school’s account. The successful candidate will be responsible for delivering a range of FM services within the Dumfries and Galloway Schools PFI contract. Reporting to the Account Manager, they will oversee the operational and contractual delivery of Hard and Soft Facilities Management Services in line with the Service Level Agreement. Experience with IOSH and PFI contracts is preferred. The candidate will lead a proficient team comprising Engineers, Facilities Team Leaders, Cleaning Supervisors, and Caretakers. The standard hours of work are 40 hours per week Monday to Friday.

What you will do (Responsibilities)

• Manage operational performance in accordance with service level agreement.
• Manage relationships with Customers to achieve high levels of customer satisfaction.
• Be the point of escalation in respect of all customer issues.
• Attend monthly meetings with school business managers and client.
• Responsible for the delivery of revenue targets through effective budget management.
• Manage service delivery to ensure all KPIs are met.
• Manage supply chain to ensure works are carried out on time and in budget.
• Direct Line management for team of caretakers & cleaning staff.
• Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc.
• Carry out monthly compliance audits in both Hard FM and Cleaning.

What you will bring (Qualifications & Experience)

• Operations Management experience and KPI delivery is essential.
• Experience and knowledge of the management and provision of Hard & Soft FM services for a multi-site operation.
• Experience in the development and implementation of Service Delivery Plans, policies, procedures/processes, and systems enhancement for (Hard & Soft) FM Services.
• Knowledge of legal/regulatory requirements relating to premises Health and Safety support services, including Fire Risk Assessments, Legionella, Asbestos, Control of Contractors, CDM and workplace assessments.
• Excellent planning and organisational skills.
• Ability to develop and maintain productive working relationships with all stakeholders.
• Proficient in creating and executing policies, as well as establishing and managing operational systems and procedures.
• Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources.
• Capability to effectively handle task priorities within a dynamically evolving setting.
• Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft Office.
• UK Driving license essential.

We welcome applicants

• We welcome applications from a diverse range of candidates.
• If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you.

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced PVG check before commencing employment – please let us know upfront on any queries should you have any.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.
• Company Car

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today. ***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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