Operations Manager

Freelancingforgood; City Of London; Hybrid; GBP 48,000 - 53,000; Full time

Job summary

An innovative climate policy company is seeking an Operations Manager in London. The role involves overseeing daily operations, supporting hybrid teams, and improving processes. Candidates should have at least 5 years of experience in operations within fast-paced environments. This position offers a salary of £48-53k, a commitment to employee wellbeing, and a hybrid work environment.

Benefits

4 day workweek

Generous leave

Wellbeing allowance

Qualifications

• At least 5 years of operations experience in a startup or non-profit.
• Experience managing hybrid teams is a plus.
• Demonstrated success in improving processes and coordinating people operations.

Responsibilities

• Oversee day-to-day operations for smooth organisational functioning.
• Work with COO to improve processes and run projects.
• Manage operational projects supporting the organisation.

Skills

Problem-solving

Communication

Adaptability

Prioritization

Job description

About us

Climate Policy Radar is on a mission to organise, analyse, and democratise the world’s climate law and policy data. We build open databases and research tools so people can discover, understand and generate data-driven insights on public laws and policies. Our work helps governments, researchers, international organisations, civil society, and the private sector to understand and advance effective climate policies and deploy climate finance. Nearly 350,000 users from over 100 countries already use Climate Policy Radar’s platform, which enables searching through half a million pages documenting climate action, by government, worldwide.

Harnessing data science and AI, and pioneering the application of natural language processing to this domain, our work unlocks previously inaccessible, unstructured data. This serves to enhance accountability, and promote data democratisation, transforming our search engine into a virtual research assistant for the climate world, powered by a unique open knowledge graph. We are deeply embedded in the global climate and AI communities, and count some of the most important organisations and global climate leaders amongst our users, advocates, friends and advisors.

We’re a Community Interest Company, championing an open science approach that aims to promote collaboration, transparency and justice – including open code and data. We are currently around 30 people, and are embarking on a significant growth phase. Our team is characterised by its high level of expertise, shared mission-driven ethos, and a strong collaborative spirit that welcomes individuals from diverse backgrounds, perspectives, and experiences.

We are seeking an Operations Manager who will be instrumental in this journey, supporting high-scale, high-impact engineering teams building tools to help move the needle on climate change.

Roles and responsibilities

Our new Operations Manager will take ownership of the day-to-day operations that keep our organisation running smoothly. You will work closely with the COO to improve processes, run projects, and ensure a positive and productive working environment for our hybrid team.

You will be a practical problem-solver who enjoys building structure, improving systems, and enabling others to do their best work. Day to day activities will include:

Systems, Processes & Knowledge Management

• Develop, document, and improve business processes across the organisation
• Support the implementation and optimisation of tools and systems (e.g., communication platforms, collaboration tools, admin and finance systems)
• Manage operational projects to support the COO, such as improving internal knowledge hubs or piloting new team tools
• Support compliance, risk management, and policy updates where needed

Office & Workplace Management

• Oversee our London office space, ensuring it is welcoming, functional, and well-equipped
• Lead office moves or reconfiguration projects as needed
• Manage supplier relationships

People & Culture Operations

• Work with the Head of People to run onboarding and offboarding processes, ensuring a positive and supportive employee experience
• Maintain and continually improve our hybrid working culture, with a focus on connection, communication, and belonging
• Coordinate company events, offsites, and social activities

You bring with you:

You will thrive in this role if you are:

• A self-starter who takes initiative and can work independently
• Calm and adaptable, comfortable with change and ambiguity
• A strong prioritiser who can balance multiple tasks and deadlines
• A clear and proactive communicator who builds trust and strong working relationships
• A strong desire for contributing to the global climate response.

Strong alignment with our values

Experience

• At least 5 years of operations experience, ideally in a startup, non-profit, or similarly fast-moving environment
• Demonstrated success in improving processes, coordinating people operations, and managing operational systems
• Experience managing hybrid teams or supporting remote working cultures is a plus

Salary and Benefits:

• Salary ranging from £48-53k, depending on experience
• A deep commitment to employee wellbeing, including policies such as 4 day workweek (same pay, Fridays off), generous leave, and a wellbeing allowance
• A vibrant, collaborative, empathetic work culture that thrives on innovation and the impact of our work
• A hybrid work environment (work up to 2 days per week from home).

Interview process

We know that applying for a new job can be full of uncertainties – and we aim to reduce those by communicating clearly. Our process is made of several stages (see below). After each stage, we’ll contact you as soon as we can and no longer than 2 working days, to let you know if you will be progressing to the next stage.

We also ensure all applicants are assessed fairly through structured interviews and diverse hiring panels.

We are committed to making our recruitment process inclusive and accessible. If you require any accommodations due to a disability or specific need, please contact us.

Process:

1. 45-minute introductory interview with the two team members including our Head of People (remote)
2. 90-minute interview with two team members including our COO (in-person)
   1. You’ll spend the first 30 minutes completing a task, followed by an hour discussing your approach, outcomes, and a few behavioural questions.
3. 30-minute final fit with our CEO and one other member of our team
4. Opportunity to chat to other team members (this is not an interview, but gives you the opportunity to get to know the team and learn more about us in an informal setting)
5. Offer subject to references

Right to Work in the UK

Unfortunately, we are currently unable to sponsor work visas. Only applicants legally authorised to work in the UK will be considered.

Equal opportunities

At Climate Policy Radar, We are committed to fostering a workplace that is inclusive and equitable. Climate Policy Radar welcomes applicants from all backgrounds and does not tolerate discrimination in any aspect of employment. We actively work to ensure equal opportunities for all, regardless of heritage, ancestry, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, disability, relationship choices, or criminal history, in line with legal requirements. We also consider qualified applicants regardless of criminal histories, in line with legal requirements.

Not sure if you tick all the boxes but feel like you align with our values, are excited about working in Climate Change and AI and have the potential to do well in the role? Click apply! We’d love to hear from you.

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