Operations Manager

Leonardo Hotels; Bradford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group in the UK is seeking an Operations Manager to ensure smooth hotel operations and provide exceptional guest experiences. You will lead a dynamic team, collaborate closely with the General Manager, and be instrumental in staff training and development. This role offers the chance to grow within an expanding company with solid management development opportunities and benefits.

Benefits

Quarterly bonus scheme

Enhanced pension plan

Discounted hotel stays

Meals provided on duty

Ongoing training and career progression opportunities

Qualifications

• Proven track record in hotel operations and team management.
• Ability to inspire and motivate staff for superior guest experiences.
• Experience in ensuring compliance with hospitality standards.

Responsibilities

• Oversee daily operations and enhance guest satisfaction.
• Support onboarding and training of new staff.
• Collaborate with the General Manager on business strategies.

Skills

Strong people skills

Team leadership

Effective communication

Job description

Operations Manager

As an Operations Manager, you'll ensure the hotel runs smoothly and lead your team to provide an exceptional guest experience. This busy role involves working alongside the General Manager to oversee daily operations, enhance guest satisfaction, and motivate your team to exceed expectations. We're seeking a candidate with strong people skills who can inspire and get the best out of their team.

Key Responsibilities

1. Undertake Duty Manager shifts as needed to support the team.
2. Collaborate with the General Manager to develop strategies for advancing the Leonardo Hotels brand.
3. Support onboarding and training of new staff to uphold our hospitality standards.
4. Monitor recruitment needs to support hotel operations and team development.
5. Utilize local area knowledge to identify new business opportunities.
6. Work with HR to organize engaging team activities.

Why Join Us?

We value our colleagues as much as our guests. Joining our team means becoming part of the Leonardo community, where your efforts are recognized and rewarded. We offer management development opportunities, including our "High Potential Programme," designed to prepare you for your first Hotel Manager role, along with ILM certification and IoH membership. With comprehensive training and clear progression paths, your future in hospitality is bright.

About Us

Built on decades of hotel expertise, we operate over 270 hotels across the UK and Europe, including over 55 in the UK & Ireland. As one of the fastest-growing hotel groups, we have exciting expansion plans, making this an ideal time to join us.

Additional Benefits

• Quarterly bonus scheme based on performance
• Enhanced pension plan
• Discounted hotel stays across the UK & Europe
• Recognition schemes with vouchers and awards
• Meals provided on duty
• Referral bonuses for recommending new team members
• Regular team events and annual awards celebration
• Access to pension, life assurance, and wellbeing support
• Ongoing training and career progression opportunities