Operations Lead - ProExec

Lockton; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is looking for an Operations Lead for their ProExec team in Greater London. This hybrid role requires expertise in managing insurance operations and operational KPIs. The ideal candidate will possess strong stakeholder management and problem-solving skills, ensuring seamless delivery of services while adhering to regulatory requirements. This position offers the opportunity to contribute to the growth of the ProExec division and manage essential client onboarding processes.

Qualifications

• Proven experience in managing insurance operations.
• Strong understanding of the end-to-end insurance lifecycle.
• Detailed knowledge of regulatory and compliance requirements relevant to insurance operations.

Responsibilities

• Managing operational KPIs and reporting.
• Leading client onboarding plans.
• Dealing with account opening issues.

Skills

Stakeholder management

Problem-solving skills

Communication skills

Performance data analysis

Job description

General information

Reference: 003859

Location: United Kingdom London

Work Place: Hybrid

Region: UK

Job Profile: Lockton - Experienced Professional

Title: Operations Lead - ProExec

Overview

An excellent opportunity has arisen for an experienced insurance operations professional to join our Specialty business unit leading day to day commercial operations for our Professional and Executive Risk (ProExec) team.

Lockton ProExec offers clients strategic partnership that understand their business needs actively manages risks and empowers clients to foresee challenges and seize opportunities. We deliver tailored coverage for clients professional executive financial and cyber risks.

Role Purpose

Support the Chief Operating Officer in delivering the operational strategy for the ProExec division maximising efficiencies contributing to the division growth agenda through and supporting the implementation of changes and improvements.

Key Responsibilities

• Managing operational KPIs and KPI reporting (debiting performance contract certainty cover performance DCS)
• Managing the relationship with processing teams (TSG) ensuring effective handover minimising rejections
• Attending to IBA credit control and bad debt meetings escalation point for issues and query management
• Being the first point of call for broking teams escalating issues with service
• Leading in creating client onboarding plans for their areas
• Managing contract wordings clauses and London market requirements use of artificial contract builder by broking teams
• Leading on Insurance Premium Tax issues
• Completing exception reporting including not renewed PPW and NOC oversight
• Dealing with account opening issues and sign off
• Dealing with premium finance

Candidate Profile / Qualifications

• Proven experience in managing insurance operations
• Strong understanding of the end-to-end insurance lifecycle (placement binding invoicing premium processing claims interface)
• Excellent stakeholder management and communication skills able to collaborate effectively across broking finance and operations teams
• Demonstrated ability to analyse performance data and produce meaningful operational reports
• Proven problem-solving skills with the ability to identify process inefficiencies and implement improvements
• Detailed knowledge of regulatory and compliance requirements relevant to insurance operations (FCA Lloyds GDPR)

Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1