Operations Lead – NHS Facilities & Soft Services

Mitie; Ilford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities service provider in the UK seeks a Head of Operations to oversee client relationships and compliance within NHS healthcare settings. The ideal candidate has extensive experience managing soft services and a strong grasp of cleanliness standards. Responsibilities include managing audits, employee training, payroll, and delivering exceptional service across multiple sites. This role offers various employee benefits, including flexible working options and financial wellbeing assistance.

Benefits

Virtual GP service

Financial wellbeing assistance

Flexible lifestyle benefits

Cycle-to-work scheme

Enhanced pension contributions

Qualifications

• Extensive experience managing soft services within an NHS healthcare setting.
• Strong understanding of national standards of cleanliness within the NHS.
• Possess a full UK clean driving licence.

Responsibilities

• Manage client relationships across multiple sites.
• Conduct audit inspections to ensure compliance.
• Ensure HR and health and safety policies are followed.

Skills

Customer service

Communication

IT skills

Flexibility

Organizational skills

Time management

Education

Cleaning qualification

Tools

Microsoft Office

Job description

A leading facilities service provider in the UK seeks a Head of Operations to oversee client relationships and compliance within NHS healthcare settings. The ideal candidate has extensive experience managing soft services and a strong grasp of cleanliness standards. Responsibilities include managing audits, employee training, payroll, and delivering exceptional service across multiple sites. This role offers various employee benefits, including flexible working options and financial wellbeing assistance.