Operations Lead

NHS; Truro; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local healthcare provider in Truro is seeking an Operations Lead to support their Primary Care Network. This role involves coordinating operational delivery, managing staff rotas, and overseeing regulatory compliance. Ideal candidates will have a strong administrative background, familiarity with patient records systems, and excellent communication skills. The position offers a chance to grow into a management role within a supportive team environment.

Qualifications

• Minimum of 3 years working in an administrational setting.
• Experience in a Primary Care setting, preferably GP surgery.
• Previous work with a patient records system (Systm1 or Emis) is an advantage.

Responsibilities

• Ensure effective communication across all practices.
• Coordinating and attending key meetings.
• Producing reports and essential data for the Board.

Skills

Excellent written and verbal communication skills

IT competent on all Microsoft packages

Ability to coordinate and manage operational delivery

Education

GCSE English and Maths

Educated to Level 3

Administrational qualification (IT or Project Management)

Job description

This is an excellent opportunity for a highly motivated and well-organised individual to join the Primary Care Network Leadership Team at Coastal PCN. The role will be to support the PCN Board to deliver the ambitions of the network and will involve a range of operational and administrational responsibilities.

Main duties of the job

The Operations Lead will have responsibility for various functions within the PCN, including coordinating operational delivery, managing and maintaining data and IT, coordinating staff rotas and holidays, maintaining accurate records and overseeing the communication throughout the team. They will also support managers with the financial management, resourcing and regulatory compliance of the work of the PCN. This will be a development post and will suit an ambitious individual who is looking to develop into a management role.

About us

Our PCN has a population of over 29,000 people set on the beautiful south coast of Cornwall, incorporating 4 practices in close proximity, with excellent inter-relations and a long history of successfully working together. Our population is diverse compared to other areas in Cornwall, with varying levels of socio-economic status, young families and elderly patients all of whom make providing care very interesting.

We are highly passionate about providing good quality patient care and all four practices regularly appear in the top ten practices in Cornwall for patient satisfaction.

Job responsibilities

• Ensure effective and efficient communication is managed across the four practices and the PCN teams.
• Coordinate and attend key meetings in the PCN calendar.
• Take and circulate minutes at PCN meetings such as the Board and individual team meetings.
• Under supervision produce essential data and reports to share with the Board.
• Be first line contact for all system queries and requests.
• Manage and maintain comprehensive staff files.
• Monitor and ensure contractual obligations are being met and chase practices who are behind.
• Submit claims and data through the central systems as required.
• Monitor and coordinate staff training.
• Be responsible for maintaining a comprehensive policy index and update this under supervision.
• Maintain up to date register and contract information on all suppliers.
• Maintain an asset register of all PCN equipment and arrange for annual updates/service/calibration.
• Keep updated on all software/system changes and cascade to colleagues as necessary.
• Lead on recruitment of new posts.
• Support the managers to ensure that compliance responsibilities are met.

Person Specification

Qualifications

• GCSE English and Maths
• Educated to Level 3 as a minimum.
• Administrational qualification ie IT or Project Management

Experience

• 3 years minimum working in an administrational setting.
• IT competent on all Microsoft packages.
• Excellent written and verbal communication skills.
• Experience of working in a Primary Care setting, preferably GP surgery or similar.
• Previous experience of working with a patient records system such as Systm1 or Emis.