Operations Lead

Primary Care Careers; Essex; On-site; GBP 60,000 - 80,000; Part time

Job summary

A GP Surgery in Essex is seeking a part-time operations lead to oversee daily operations and manage administrative teams. The ideal candidate will demonstrate strong leadership skills, effective communication, and the ability to improve service delivery in a patient-focused environment. Responsibilities include compliance with regulations, team management, and strategic planning. A collaborative team atmosphere and opportunities for professional development are offered.

Benefits

Flexible working days

Supportive team environment

Opportunities for professional development

Competitive salary

Qualifications

• Proven experience in managing teams effectively.
• Strong communication skills and ability to build relationships.
• Understanding of primary care NHS systems preferred.
• Flexible and solution-focused mindset.

Responsibilities

• Lead and manage administrative and reception teams.
• Oversee day-to-day operational activities of the practice.
• Ensure compliance with relevant regulations and standards.
• Support strategic planning and quality improvement initiatives.
• Manage recruitment and staff development processes.

Skills

Leadership and organisational skills

Communication

Interpersonal abilities

IT systems proficiency

Team management

Problem-solving

Tools

EMIS

MS Office

NHS digital platforms

Job description

Swanwood Partnership are a friendly forward-thinking partner-led GP surgery based in Wickford Essex serving a patient population of just under 7000. Our dedicated clinical and administrative teams work collaboratively to deliver high-quality patient-centred care within a supportive and progressive environment.

Due to an internal reshuffle we are seeking an experienced and proactive operations lead to oversee the smooth running of our day-to-day operations. This role will be offered on a part-time basis for 24 hours per week.

This key leadership role will support the partners in maintaining efficient systems ensuring compliance with NHS and CQC requirements and fostering a positive workplace culture.

Key responsibilities will include :

• Lead and manage the administrative and reception teams to deliver efficient high-quality patient services.
• Oversee the operational running of the practice including workflow management staff rotas and resource allocation.
• Support the Partners in strategic planning performance monitoring and delivery of quality improvement initiatives.
• Ensure compliance with CQC standards NHS regulations and data protection legislation.
• Liaise with external stakeholders including PCN colleagues ICB representatives and other healthcare providers.
• Oversee recruitment induction and staff development processes.
• Identify opportunities for service improvement and lead change initiatives.

About the Candidate

To be considered for this position you will need the following;

• Strong leadership and organisational skills with proven experience in managing teams.
• Excellent communication and interpersonal abilities.
• A good understanding of primary care NHS systems or healthcare operations is desirable.
• Proficiency in IT systems (e.g. EMIS MS Office NHS digital platforms).
• Flexible solution-focused and able to thrive in a busy environment.
• NHS experience not necessary providing you can provide and demonstrate strong leadership skills.

About Us

Were a supportive team that values clinical skill common sense and a bit of humour when things get busy. Youll be working in a well-organised patient-first environment that understands the value of good nursing. Were not here to micromanage - we want someone who takes ownership of their role and thrives in a collaborative team.

What We Offer :

• Flexible working days (minimum 24 hours per week).
• Supportive close-knit team environment.
• Opportunities for professional development.
• Competitive salary dependent on experience.

For any questions please contact our emailprotected

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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