Operations Executive

Antler; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A dynamic startup in London is seeking an Operations Assistant to manage client relationships and ensure seamless project delivery. This part-time role offers hybrid working conditions. Ideal candidates will have exceptional communication skills and a knack for building relationships. You'll work closely with various brands, ensuring operational excellence while enjoying incentives such as performance bonuses and gym memberships.

Benefits

Gym Membership

Free Tech

Performance-Based Bonus/Commission

Flexible Holidays

Cool Workspace

Qualifications

• Exceptional verbal and written communication skills.
• Ability to connect and build trust with clients and creators.
• Proficiency in understanding UGC space and content creation trends.

Responsibilities

• Build and maintain relationships with brands and creators.
• Oversee key projects and ensure timely delivery.
• Facilitate communication to prevent misunderstandings.

Skills

Exceptional communication skills

Multilingual Skills

Empathy and interpersonal skills

Social media and content marketing savvy

Tech-savvy

Tools

Airtable

Notion

Loom

Slack

Job description

Operations/Customer Success Assistant

Job Title: Operations Assistant

Department: Operations

Reports To: Ops Lead

Position Type: Part-time or contract, with the opportunity to transition into a full-time role after summer.

Location: Hybrid/London (ideally at our North Greenwich loft office a few times per week)

Starting Date: June 2025

Job Summary: As an Operations Assistant, you’ll be at the heart of Twirl’s project operations, building strong relationships with our clients and creators while ensuring seamless delivery of projects. You’ll oversee client accounts, manage important projects, and ensure smooth communication between all stakeholders. With a focus on meeting deadlines and delivering exceptional results, you’ll play a pivotal role in helping us grow while maintaining our high standards. You’ll also work with consumer brands, building direct relationships with key decision-makers and marketers, and you may receive their products at the office from time to time.

Key Responsibilities

• Client and Creator Relationship Management: Build and maintain strong relationships with brands and creators, acting as their primary point of contact.
• Provide regular updates to clients via email, Slack, or calls, ensuring clear and transparent communication.
• Support creators and brands by addressing their needs, resolving issues, and keeping projects on track.
• Project Oversight: Oversee key projects, ensuring smooth execution and timely delivery.
• Facilitate communication between creators and brands to prevent misunderstandings and delays.
• Proactively identify and resolve delays/issues to maintain operational efficiency.
• Review deliverables to ensure quality aligns with UGC, content marketing, and social media trends.
• Operational Excellence: Ensure deadlines are consistently met and processes are followed efficiently.
• Refine workflows to improve client satisfaction and enhance service delivery.
• Monitor project outcomes to uphold high-quality standards.

Qualifications

• Exceptional communication skills: Verbal and written, with accurate and clear writing.
• Multilingual Skills (Bonus): Speaking another language is a plus as we work with creators/brands globally.
• Empathy and interpersonal skills: Ability to connect and build trust with clients and creators.
• Social media and content marketing savvy: Understanding of the UGC space, content creation, and trends.
• Tech-savvy: Proficiency with tools like Airtable, Notion, Loom, Slack, and our internal web app.

Work Environment

You can work remotely, but we’d love to have you in our London office in North Greenwich as often as possible. We’re a strong, fun team and enjoy a cozy office, daily coffee runs, and collaborative colleagues. If you work remotely or abroad for a period, ensure you have:

• A strong Wi-Fi connection
• A comfortable workspace (we’ll cover coworking when you’re abroad)
• An overlap of at least 6 hours with UK time zone

What Twirl Offers

• Thrilling Work Environment: Be part of a growing creative industry and a professional, dynamic startup culture.
• Work with Cool Brands: Build direct relationships with decision-makers and marketers and receive products at the office.
• Gym Membership: Fitness benefits to keep you moving.
• Free Tech: Tools and equipment provided to do your best work.
• Coworking Membership: If you’re working abroad, we’ll cover coworking space.
• Performance-Based Bonus/Commission: Rewarding great performance.
• Flexible Holidays: Unlimited time off, as long as work is completed.
• Cool Workspace: A cozy office in North Greenwich with daily coffee runs and great colleagues.

How to Apply

Interested? Apply today. Please submit a 60-second intro video via Loom along with your LinkedIn profile—that’s all we need for now.

Apply here!

Shortlisted candidates will be invited to a screening task. After that, candidates will be contacted for an initial interview with our founder.

Twirl is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.