Operations Director

DHL Supply Chain; Milton Keynes; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading logistics company is seeking an Operations Director who will lead strategic initiatives and manage customer relationships across multiple sites. This role requires a proven leader with experience in network-wide operations and a passion for continuous improvement. Candidates should have a track record of driving team engagement and achieving business objectives. Competitive benefits and a commitment to inclusivity are part of the offer.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Employee support services

Discounts on Retail, Childcare, Gym

Enhanced Pension Scheme

Qualifications

• Track record of leading high performing teams.
• Experience in national contract strategic direction.
• Passion for safe operations and continuous improvement.

Responsibilities

• Lead strategic initiatives in budget and resource management.
• Champion team engagement and operational performance.
• Manage customer negotiations and contract oversight.

Skills

Leadership

Strategic Thinking

Customer Service

Problem Solving

Continuous Improvement

Job description

Overview

Flexible on location of successful applicant as this is a national role.

At DHL Supply Chain, we wholeheartedly believe in offering exceptional opportunities for personal and professional growth, making us one of the most desirable companies to work for. If you're someone who wants to be part of a team that truly makes a difference in the world, we invite you to join us on this remarkable journey. Get ready to embrace change, unlock your potential, and become part of something extraordinary.

We are excited to present a prestigious opportunity for an Operations Director who brings profound expertise in the convenience and food sector. This role is crafted for an accomplished leader with multisite experience and a proven track record in large-scale leadership.

Do you have experience in network-wide, multisite warehousing and transportation? Have you successfully driven value from both open and closed book commercial mechanisms? If so, we would love to hear from you.

A TYPICAL DAY MAY INVOLVE

Position Overview: As an Operations Director with DHL Supply Chain, you will lead strategic initiatives in budget and resource management, operational performance, and talent development, all while interfacing with customers to negotiate and resolve their needs. In this pivotal role, you will establish annual and multi-year priorities and growth targets for each opportunity, skillfully balancing the diverse needs of multiple sites and customers.

Typical day and responsibilities

People Leadership: You will champion deep team engagement, nurturing a sense of ownership and commitment among team members, ensuring they feel fully aligned and invested in our shared vision. Your leadership will inspire and empower the team, creating a warm environment where everyone feels valued and motivated to contribute to our collective success.

Operational Leadership: Through your team of General Managers, you will oversee world-class safe operations that deliver value through a clear continuous improvement agenda, ensuring we consistently delight our customers.

Customer Relationship Management: Serve as the primary interface for customer negotiations and issue resolution, proactively identifying opportunities to enhance and deepen customer relationships.

Contract Negotiation: Lead customer contract negotiations and manage third-party supplier negotiations, all while maintaining strict budget oversight.

Business Strategy Development: Connected to industry trends and market forces, formulate and execute plans to grow your business area.

Complex Problem Solving: Foster cooperation and partnership to provide integrated solutions to complex challenges, delivering clear and effective communication, collaboration, and influence to drive transformational change.

High-Performance Culture: Cultivate a culture of respect and excellence within your team, effectively managing a matrix environment. Focus on developing strong management capabilities through performance management, coaching, mentoring, and the professional development of teams and individuals.

This role would suit people who

• Have a track record of leading high performing engaged teams to enable the delivery of business objectives across all dimensions including people, financial, customer and operations.
• Are experienced in driving and setting strategic direction within a national contract.
• Have a deep passion for world class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.
• Are experienced in network wide transformation and continuous improvement project leadership and delivery.
• Demonstrate a growth oriented and ambitious mindset, with an obsession for exceptional customer service.
• Foster a culture that embraces new ideas, technologies and ways of thinking, adapting to changing environments and staying ahead of industry trends.
• Can remain resilient, competitive and forward thinking in an increasingly dynamic and complex organisation.
• Are a creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.

Why join us?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

Who we are

We\'re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we\'re all about creating a workplace where everyone\'s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 13 Oct. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

#DSCUKICF