Operations Director

Zachary Daniels Recruitment; England; On-site; GBP 85,000 - 100,000; Full time

Job summary

A leading logistics provider in the United Kingdom is seeking an Operations Director to optimize their freight network. You will lead operational delivery, set strategic objectives, and enhance service levels through technology. The ideal candidate has experience in transport operations and a passion for improving customer experience. This role offers a competitive salary up to £100k, with additional bonuses and benefits.

Benefits

15% bonus

33 days holiday

Private medical cover

Pension scheme

Retail discounts & wellbeing benefits

Qualifications

• Experience in transport, operations, or logistics required.
• Ability to influence stakeholders and lead cross-functional teams.
• Strategic mindset with hands-on capabilities when needed.

Responsibilities

• Lead operational delivery across planning, customer service, and onboarding.
• Set operational strategy and drive performance towards commercial goals.
• Build and optimise a digital freight network.

Skills

Transport operations

Operational strategy

Tech platforms

Process improvement

Team leadership

Planning

CRM

Negotiation

Stakeholder management

Project delivery

Job description

Operations Director Transport Hertfordshire 100k

A fast-growing transport business is looking for an Operations Director to lead their freight network. This isn't a traditional transport role, it's optimising a nationwide platform, improving haulier performance, and scaling data-led logistics operations.

This business is at the forefront of optimising supply chains for retailers of all shapes and sizes. They maximise transport, optimise capacity, and provide end-to-end visibility - reducing capital spend, cutting empty miles, and improving delivery performance.

What You'll Do

• Lead all operational delivery across planning, customer service, onboarding, and transition activities.
• Set the operational strategy and drive performance in line with commercial goals.
• Build and optimise a digital freight network that improves service, reduces cost, and cuts empty miles.
• Oversee onboarding of new customers and hauliers into the platform, ensuring seamless integration.
• Improve processes, systems and customer experience through data, tech, and continuous improvement.
• Work closely with senior stakeholders to support major accounts and large-scale transformation projects.
• Lead, coach and develop high-performing operational teams with strong succession planning.
• Analyse performance, identify risks, and drive innovation to keep the business market-leading.

About You

• You thrive in fast-moving environments and enjoy solving problems at pace.
• Experienced in transport, operations or logistics with a strong grasp of technology and digital platforms.
• A strategic operator who can set direction while staying hands-on when needed.
• Confident influencing stakeholders and leading cross-functional teams.
• Passionate about improving service levels, scalability, and customer experience.

Preferred Skills

• Transport operations
• Operational strategy
• Tech platforms
• Process improvement
• Team leadership
• Planning
• CRM
• Negotiation
• Stakeholder management
• Project delivery

What's on Offer

• Salary up to 100k
• 15% bonus
• 33 days holiday
• Private medical cover
• Pension scheme
• Retail discounts & wellbeing benefits