Operations & Customer Care Specialist

Randstad Delivery; Remote; GBP 60,000 - 80,000; Full time

Job summary

A logistics and compliance firm is seeking an Operations & Customer Care Specialist focusing on Dangerous Goods compliance. The role, which is hybrid, involves administrative tasks, compliance checks, and managing customer support issues. Candidates should demonstrate exceptional attention to detail and have a willingness to learn, including completing mandatory regulatory training. This position allows for flexibility and growth in a dynamic environment.

Qualifications

• Proven track record of accurate administrative work.
• Willingness to complete IATA Dangerous Goods Regulations training.
• Basic competence with standard office software.

Responsibilities

• Perform compliance checks for Dangerous Goods consignments.
• Manage and adjust operational scheduling.
• Handle and resolve US-based customer issues via Salesforce.

Skills

Attention to detail

Customer support

Process adherence

Communication skills

Tools

Salesforce

Google Docs

Excel

Job description

Operations & Customer Care Specialist - Dangerous Goods Focus

Location : Remote

Salary / Rate : Competitive, dependent on experience

Are you a highly accurate, process-driven administrator looking for a role where compliance meets cutting-edge logistics? Wing is seeking a diligent Operations & Customer Care Specialist to be a pivotal part of their daily activities, focusing primarily on the critical area of Dangerous Goods (DG) compliance. This role requires exceptional attention to detail and a proactive approach to operational support.

The Role : Detail and Delivery

This is a key hybrid function where the bulk of your work will be administrative and focused on compliance checks, supported by vital customer care activities.

Key Responsibilities :

• Dangerous Goods (DG) Compliance: Performing precise virtual tasks involved in processing DG consignments. This involves mandatory checking of the UN number and quantity and cross-referencing information to ensure absolute regulatory compliance.
• Operational Scheduling: Managing and adjusting back-end Partner Facility Operation and Availability schedules as required by the Flight Operations team (a simple, yet crucial task).
• Customer Support: Managing and triaging incoming US-based customer issues and enquiries via Salesforce tickets and customer service chats. Resolving issues and ensuring cases are closed out and documented.
• Reporting and Administration: Providing essential daily reporting on key metrics and operational issues. Performing general office administration and managing stock / inventory as needed.
• Stakeholder Communication: Liaising effectively with the Flight Operations team and other internal / external stakeholders.

What We Need From You

• Accuracy is Key: A proven track record of highly accurate administrative work and a commitment to following established processes.
• Trainable & Eager to Learn: While prior DG experience is not essential, you must be able and willing to successfully complete and pass the mandatory IATA Dangerous Goods Regulations (DGR) training.
• Tech Literacy: Basic competence with standard office software (e.g., Google Docs, Excel / Sheets, Word). Experience with a CRM like Salesforce is a bonus.
• Adaptability: Comfortable with tasks that are initially simple and easy to learn, with the potential to take on more.
• Geographic Understanding: You will be supporting US-based customer operations.

The Opportunity

Join a forward-thinking company where your meticulous approach to detail directly contributes to the safety and success of daily operations.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy