Operations Coordinator / Administrator

Monte Laguna Group; Chertsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established pizza brand in the UK is seeking a Communications Co‑ordinator to support marketing, office administration, and internal/external communications. The role demands strong organizational and communication skills, providing an opportunity to work in a fast-paced environment. Key responsibilities include overseeing office operations, managing customer communications, and assisting with marketing efforts. The position offers private healthcare, flexible working hours, and career progression opportunities.

Benefits

Private healthcare

Annual awards and recognition opportunities

Flexible working hours

Training and development opportunities

Career progression opportunities

Qualifications

• Experience in a similar role, such as office support, project management, or administration.
• Strong communication skills essential for customer interactions and internal communications.
• Organizational abilities necessary for managing multiple tasks efficiently.
• Interpersonal skills with a focus on problem-solving and collaboration.
• Attention to detail in documentation and communication tasks.

Responsibilities

• Oversee daily office operations ensuring efficiency.
• Act as the first point of contact for customer complaints.
• Assist in planning, coordinating, and executing marketing campaigns.
• Manage social media channels and engage with followers.
• Support the customer service team for timely responses.

Skills

Office support experience

Strong verbal and written communication skills

Exceptional multi‑tasking

Proactive and collaborative approach

High level of accuracy

Proficiency in Microsoft Office Suite

Familiarity with CRM systems

Use of marketing tools (e.g., Mailchimp, Canva)

Job description

Job description

This is an exciting opportunity to join a growing brand as a member of our Head Office Team for our group of 24 Domino's Pizza stores. As a new role to our Group, it will be a fast‑paced, hands‑on role which you will be able to make your own.

We are looking for a versatile and proactive Communications Co‑ordinator to join our team. This multifaceted role will provide support with marketing, office administration, project management as well as internal and external communications to ensure smooth operations and exceptional customer service.

Office Administration

• Oversee daily office operations to ensure efficiency and productivity.
• Maintain office supplies and equipment, liaising with vendors as needed.
• Manage diaries, appointments, and travel arrangements for senior staff.
• Process and organise documentation, including invoices and contracts.

Internal and External Communications

• Act as the first point of contact for customer complaints, ensuring swift and satisfactory resolutions.
• Facilitate communication between departments to address operational challenges.
• Draft and distribute internal communications to keep staff informed of updates and changes.
• Support the customer service team by ensuring accurate and timely responses to inquiries.

Marketing and Operations Support

• Assist in planning, coordinating, and executing marketing campaigns.
• Manage social media channels, including scheduling posts and engaging with followers.
• Support the creation of marketing materials such as brochures, presentations, and email campaigns.
• Coordinate events, including logistics and communication.
• Manage Operations requests including changes to systems, employee profiles and documentation.

Key Skills and Qualifications

• Experience: Must have some experience in a similar role e.g. office support, project management, administration.
• Communication: Strong verbal and written communication skills.
• Organisational Skills: Exceptional multi‑tasking and time management abilities.
• Interpersonal Skills: A proactive and collaborative approach with excellent problem solving abilities.
• Attention to Detail: High level of accuracy in all tasks, from communication to project documentation.
• Technical Skills: Advantageous to have proficiency in Microsoft Office Suite, CRM systems, and marketing tools (e.g., Mailchimp, Canva).

What’s in it for you:

• Private healthcare
• Annual awards and recognition opportunities
• Flexible working hours
• Training and development opportunities
• Career progression opportunities

Please only apply if you have an existing right to work in the UK. This role is not eligible for sponsorship due to the required skill and salary level.

Core office hours are generally 9am – 5.30pm weekly. However, weekend and public holiday flexibility is required to work 5 days out of 7 as needed.

Applications should be made to HR at [e-mail] by sharing CV with covering letter.

We look forward to hearing from you!