Operations Coordinator

Kelsian Group; Welshpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transit organisation seeks an Operations Coordinator for their Horizons West Bus and Coachlines team in Welshpool. This role involves managing and scheduling charter and school bus operations while ensuring compliance with safety regulations. The ideal candidate should have strong leadership skills, knowledge of WA fatigue management laws, and experience in fleet coordination. Proactive problem-solving abilities and team management experience are essential. A competitive salary and benefits are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Qualifications

• Proactive problem-solver with strong leadership skills.
• Commitment to delivering exceptional service.
• Familiarity with safety and compliance management.

Responsibilities

• Schedule drivers and vehicles for service delivery.
• Manage operational inquiries and support incident investigations.
• Collaborate with Maintenance team on vehicle repairs.
• Participate in after-hours on-call support.
• Drive process improvements and ensure safety compliance.

Skills

WorkSafe fatigue management training for managers

Experience in team management and providing advice

Background in fleet coordination or operations role

Knowledge of WA fatigue management laws and scheduling practices

Job description

A dynamic work environment with opportunities for professional growth.

A chance to contribute to a leading transit organisation committed to safety and customer satisfaction.

Competitive salary and benefits package.

About Horizons West

Horizons West is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London, USA and Singapore.

About the Role

Join our dedicated team at Horizon West Bus and Coachlines as an Operations Coordinator, where you will play a pivotal role in managing, scheduling, and overseeing our charter, school bus, and route operations. Your primary responsibility will be to ensure safe, efficient, and cost-effective service delivery while complying with company policies, customer requirements, and WA fatigue management laws.

As a key player in our operations team, you will work closely with the Logistics Manager and other coordinators to foster a culture of safety and excellence within the organisation. You will be at the forefront of scheduling drivers and vehicles, pre‑emptively resolving service disruptions, and providing essential support during after‑hours operations. Your leadership and administrative skills will contribute to our overall performance and growth, making a significant impact on our day‑to‑day operations.

Duties

• Schedule drivers and vehicles, ensuring timely service delivery and compliance with WA fatigue management regulations.
• Manage operational inquiries and support incident investigations to uphold safety and compliance standards.
• Collaborate with the Maintenance team to coordinate vehicle repairs and preventative maintenance.
• Participate in after‑hours on‑call support, addressing urgent operational issues.
• Drive initiatives for process improvements and ensure adherence to safety and compliance policies.

Skills, Qualifications & Experience

• WorkSafe fatigue management training for managers
• Experience in team management and providing advice
• Background in fleet coordination or operations role
• Knowledge of WA fatigue management laws and scheduling practices

If you are a proactive problem‑solver with strong leadership skills and a commitment to delivering exceptional service, we invite you to apply and become an integral part of our team at Horizon West Bus and Coachlines!

How to Apply

ClickAPPLYand fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applications close by 5 pm Wednesday, 24th December 2025

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

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