Operations Co-ordinator

Sterling Cross Ltd; St Albans; On-site; GBP 29,000 - 35,000; Full time

Job summary

A logistics firm in the St Albans area is seeking an Operations Co-ordinator to manage UK and European cargo movements and deliver exceptional customer service. The role includes planning driver routes, preparing customs documentation, and building client relationships. Ideal candidates will possess strong communication skills and experience in freight or logistics. This position offers a competitive salary and a modern office environment.

Benefits

22 days holiday plus Bank Holidays

Contributory pension

Modern office environment

Qualifications

• Ideal for someone confident managing transport movements.
• Ability to deliver standout customer service.
• Experience in freight, logistics or customs administration is desirable.

Responsibilities

• Coordinates UK and European cargo movements across groupage and full trailer loads.
• Delivers clear, accurate communication to customers, suppliers and drivers.
• Provides high-level customer service in a fast-paced operational environment.
• Plans efficient driver routes and monitors compliance with duty and driving hours.
• Processes orders through an in-house system with strong attention to detail.
• Prepares customs documentation for UK–EU freight.
• Builds strong client relationships and produces transport quotes.
• Allocates vehicles, drivers, and trailers to meet daily demand.

Skills

Strong written and verbal communication skills

Positive, professional and commercially aware

Confident negotiating with customers and suppliers

Highly organised, energetic and enthusiastic

Previous experience in freight, logistics or customs administration

Job description

Operations Co-ordinator

£35,000 p.a.+ doe
St Albans area
Permanent Full Time – Mon – Fri with occasional Saturday Morning

We are recruiting an Operations Co-ordinator for a fast-paced logistics business specialising in UK and European freight. Ideal for someone confident managing transport movements, coordinating drivers and delivering standout customer service.

Key Responsibilities

• Coordinates UK and European cargo movements across groupage and full trailer loads.
• Delivers clear, accurate communication to customers, suppliers and drivers.
• Provides high-level customer service in a fast-paced operational environment.
• Plans efficient driver routes and monitors compliance with duty and driving hours.
• Processes orders through an in-house system with strong attention to detail.
• Prepares customs documentation for UK–EU freight.
• Builds strong client relationships and produces transport quotes.
• Allocates vehicles, drivers and trailers to meet daily demand.

Skills & Experience

• Strong written and verbal communication skills.
• Positive, professional and commercially aware.
• Confident negotiating with customers and suppliers.
• Highly organised, energetic and enthusiastic.
• Previous experience in freight, logistics or customs administration is desirable.

Benefits & Hours

• Monday–Friday, 08:00–17:30 with one weekly 16:30 finish
• One Saturday morning every four weeks
• 22 days holiday plus Bank Holidays
• Contributory pension
• Modern office environment

Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency.
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.