Operations Automation & Innovation Lead

Royal London; Glasgow; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading mutual life insurance company is seeking a Head of Operations & Automation Innovation to lead their Group Customer Operations team. This pivotal role focuses on driving operational transformation through technology and digital innovation. Responsibilities include overseeing the Automation & Innovation Hub, delivering strategies to enhance operational efficiency and building a future-ready workforce. Applicants should have strong experience in intelligent automation technologies and a strategic mindset. This position offers a hybrid work style based in the UK.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Deep understanding of intelligent automation technologies.
• Experience in designing scalable and secure automation architecture.
• Proven ability to manage the full technology lifecycle.

Responsibilities

• Lead the Automation & Innovation Hub, executing strategy aligned with goals.
• Oversee lifecycle of improvement initiatives.
• Build capability governance and performance frameworks.

Skills

Intelligent automation technologies

Customer journey mapping

Operational excellence

Process redesign

Agile methodologies

Influencing and relationship-building

Data interpretation

Tools

UiPath

Blue Prism

Automation Anywhere

Microsoft Power Automate

Job description

A leading mutual life insurance company is seeking a Head of Operations & Automation Innovation to lead their Group Customer Operations team. This pivotal role focuses on driving operational transformation through technology and digital innovation. Responsibilities include overseeing the Automation & Innovation Hub, delivering strategies to enhance operational efficiency and building a future-ready workforce. Applicants should have strong experience in intelligent automation technologies and a strategic mindset. This position offers a hybrid work style based in the UK.