Operations Assistant

Pelion; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An innovative IoT connectivity company in Glasgow is seeking an Entry-Level Operations Assistant to support customer onboarding and manage SIM inventory. In this role, you will collaborate with global teams to provide excellent service and ensure operational efficiency. Candidates should have strong communication skills, a customer service focus, and proficiency with Microsoft Office tools. This position offers a flexible hybrid model, 25 days of holiday, and various health benefits.

Benefits

Flexible, hybrid working

25 days holiday

7% employer pension contribution

Access to comprehensive health and dental plans

Health assessment

Worldwide travel insurance

Qualifications

• Strong problem-solving mindset.
• Ability to manage multiple priorities.
• Prior experience in operations or customer success roles is a plus.

Responsibilities

• Manage SIM card dispatch and inventory control.
• Support customer onboarding activities.
• Handle customer enquiries and resolve issues.

Skills

Excellent written and verbal communication skills

Highly organized

Customer service orientation

Proficiency with Microsoft Office tools

Tools

Hubspot

Jira

Job description

Note: Interviews for this role will take place in January 2026

About Us

At Pelion, we believe global IoT connectivity should be simple, flexible, and built for scale. We're on a mission to Make IoT Connectivity Effortless.

We provide a complete, intelligent SIM management platform that gives enterprises the power to connect, manage, and scale their IoT deployments—from the first device to the first million. Our technology is the future-proof foundation that transforms how businesses operate, innovate, and create new value from their connected assets.

The Role

We are seeking a motivated and adaptable Entry-Level Operations Assistant based in Glasgow. In this role, you will support new customer onboarding, handle customer and billing enquiries, manage SIM inventory and collaborate closely with teams across Pelion to ensure the Operations function is consistently represented to a high standard.

You’ll work side‑by‑side with global operations, technical support, service and account teams, to ensure customers receive timely, effective and professional support while internal processes run smoothly and efficiently.

What You’ll Be Doing

Operations Administration Responsibilities

• Manage SIM card dispatch, provisioning and overall inventory control.
• Support new customer onboarding activities.
• Handle customer enquiries, including billing investigations and issue resolution.
• Maintain accurate internal records and deliver clear, timely communication.
• Collaborate with global and cross‑functional teams to coordinate and resolve operational issues.
• Identify opportunities for process improvements and contribute to enhancing operational efficiency.

What We’re Looking For

Must‑Haves

• Excellent written and verbal communication skills.
• Highly organized, proactive, and detail oriented.
• Ability to manage multiple priorities in a fast‑moving environment.
• Strong customer service orientation and problem‑solving mindset.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).

Nice‑to‑Haves (or things you’ll learn here)

• Experience with ticketing systems (Hubspot, Jira).
• Prior experience in operations, service desk or customer success roles.
• Knowledge of Mobile Network Operators.

Why Pelion?

Pelion: IoT Connectivity Made Effortless.

Pelion provides the World’s best connectivity for the World’s biggest names, and the most innovative and inspiring IoT devices. We can only do this by working with the most innovative and inspiring people.

Join Pelion and become part of a deeply connected and collaborative community, where mutual support and collective growth drive us all forward. Embrace change with us as we lead the evolution of IoT, fostering clarity, trust, and accountability in our mission to create a well-connected world for everyone.

So, if you’re ready to thrive in an incredible team and lead in one of the fastest growing technology sectors, then we want you on our team!

Pelion is an IoT connectivity MVNO that provides simple, secure connectivity for IoT devices. With a track record spanning back over 20 years, Pelion has been at the forefront of shaping IoT connectivity as an innovator delivering marketing leading solutions focused on our customer’s success.

Benefits

• Flexible, hybrid (3 Days in our Glasgow Office)
• 25 days holiday
• 7% employer pension contribution
• Access to comprehensive health and dental plans
• Health assessment
• Worldwide travel insurance

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.

Job Number: 10042