Operations Assistant

Wolseley; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading specialist trade merchant is seeking an Operations Assistant in Cardiff. You will manage picking and packing goods, provide top-notch customer service, and ensure accurate delivery processes using the Wolseley System. Ideal candidates have customer service and warehouse experience. The role is full-time, Monday to Friday, with competitive salary and benefits including pension scheme and health access. Join a dynamic team dedicated to people and customer excellence.

Benefits

Competitive salary

Annual leave increase with service

Generous pension scheme

Healthcare access

Online and high street discounts

Qualifications

• Proven experience in customer service and warehouse environments.
• Eagerness to learn with a positive attitude.
• Ability to work outside up to 80% of the time.

Responsibilities

• Pick/pack goods in a yard environment.
• Supply correct materials and provide high-level customer service.
• Check deliveries against notes and put away goods safely.
• Pick and label goods for customers and branches accurately.
• Maintain housekeeping standards and follow health and safety guidelines.

Skills

Customer service experience

Good communication skills

Team player approach

Willingness to learn

Job description

As a Operations Assistant based in Cardiff you will be responsible for:

Responsibilities

• Working within a yard environment picking/packing goods
• Providing a high level of customer service by supplying the correct materials
• Checking goods‑in are correctly delivered against delivery notes and goods are booked in on the Wolseley System, then put away accurately and safely
• Accurately picking and labelling goods booked out to customers and other branches using Wolseley System, ensuring all relevant paperwork is completed
• Maintaining standards of housekeeping and adhere to health and safety guidelines, including manual handling techniques, use of loading equipment and PPE

Qualifications

• Industry or merchant experience is advantageous but not essential
• Proven experience in customer service / warehouse environments
• Good communication skills
• A dependable team player approach, prepared to support in all areas of the branch with a strong work ethic
• Eagerness to learn, with a positive and enthusiastic attitude and be prepared to work outside up to 80% of the time

Salary and Benefits

• Competitive Salary + Bonus + Excellent Benefits
• Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts
• We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
• This is a permanent, full-time position working 45 hours per week, Monday to Friday 7am - 5pm. No weekend work required.

Operations Assistant - Cardiff - Burdens

So, who are we? We are Burdens, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.