Operations Assistant

Surrey County Council; Camberley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority is seeking a proactive Operations Assistant at the Camberley Adult Learning Centre. This role involves providing support to learners and tutors, managing inquiries, and ensuring a smooth running environment. Candidates should possess strong IT and customer service skills. The position is a fixed-term contract for 12 months with various rewards and benefits, including holiday and an Employee Assistance Programme.

Benefits

26 days' holiday

Pension scheme

Learning and development opportunities

Qualifications

• Experience in data entry or high-volume processing.
• Understanding of safeguarding practices.
• Willingness to travel between centres.

Responsibilities

• Provide information, advice, and guidance to learners.
• Assist tutors with room and equipment queries.
• Manage shared inboxes and respond to enquiries.

Skills

Strong IT skills

Excellent interpersonal skills

Customer service experience

Ability to work under pressure

Job description

• Contract type: Fixed term
• Working hours: 9.5 hours per week
• Posted on: 26 August 2025
• Location: Camberley Adult Learning Centre, 10 France Hill Dr, Camberley GU15 3QB

Description

The salary for this contract is £5,395.70 per year (9.5 hours per week, term time only) , based on a full-time equivalent of £25,052 per year for a 36-hour week.The working hours for this role are Monday from 4:30pm to 9:30pm and Tuesday from 4:30pm to 9pm.This is a fixed term contract position of 12-months from the start date.

Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey.

This opportunity is based at our Camberley Adult Learning Centre, with the expectation of supporting at our other centres if required.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Annual leave allowance (for bank) or remove for term time
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• Learning and development hub where you can access a wealth of resources
• Discount on Adult Learning Courses

About the Team

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.

About the Role

As the welcoming face of our centre, you will be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed.

Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Strong IT skills and experience in data entry or high-volume processing.
• Excellent interpersonal and communication skills.
• A team player with the ability to work under pressure and manage time effectively.
• Experience in customer service and an understanding of safeguarding practices.
• Willingness to travel between centres as needed.

We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. Online searches may be carried out on applicants who are shortlisted for interview, and a DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on Monday 08 September 2025.

Local Government Reorganisation (LGR)

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.