Operations Analyst Tier 3 - Incident & Data Insight (Hybrid)

EF Recruitment; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading SaaS organization in Central London is seeking an experienced Operations Analyst for a 12-month contract. This hybrid role requires you to support the team in managing investigations and incidents effectively. Ideal candidates will have strong analytical skills, experience in incident management up to Tier 3 level, and familiarity with tools like Google Workspace and Tableau. The position offers benefits like a long contract and free breakfast.

Benefits

Hybrid role

Free breakfast

Global company, long contract

Qualifications

• Experience in incident management and investigations.
• Ability to identify patterns in data and provide actionable insights.
• Comfortable using operational tools like Salesforce, Slack, and Jira.

Responsibilities

• Support timely handling of incidents and investigations.
• Ensure cases are triaged according to expectations.
• Perform root cause analysis and identify trends.

Skills

Incident management

Strong analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

ITIL Foundation

Job description

A leading SaaS organization in Central London is seeking an experienced Operations Analyst for a 12-month contract. This hybrid role requires you to support the team in managing investigations and incidents effectively. Ideal candidates will have strong analytical skills, experience in incident management up to Tier 3 level, and familiarity with tools like Google Workspace and Tableau. The position offers benefits like a long contract and free breakfast.