Operations Analyst Tier 3 - Incident & Data Insight (Hybrid)

EF Recruitment; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS organization is seeking an experienced Operations Analyst for a 12-month contract based in Central London. This hybrid role involves maintaining a structured approach to incident management and investigations. The ideal candidate should possess strong analytical skills, and familiarity with tools such as Google Workspace and Tableau. Benefits include free breakfast and a global company environment. Join a team that focuses on continuous improvement and actionable insights.

Benefits

Global company

Long contract

Free breakfast

Qualifications

• Experience in incident management, investigations, or analytical roles in a service environment.
• Strong analytical skills and proficiency in tools like Google Workspace and Tableau.
• Ability to identify patterns in data and turn insights into actionable recommendations.

Responsibilities

• Support timely and consistent handling of incidents and investigations.
• Ensure cases are triaged and progressed in line with expectations.
• Perform root cause analysis and identify trends across incidents.
• Provide analytical insights for prioritising fixes and improvements.

Skills

Incident management

Analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

ITIL Foundation

Job description

A leading SaaS organization is seeking an experienced Operations Analyst for a 12-month contract based in Central London. This hybrid role involves maintaining a structured approach to incident management and investigations. The ideal candidate should possess strong analytical skills, and familiarity with tools such as Google Workspace and Tableau. Benefits include free breakfast and a global company environment. Join a team that focuses on continuous improvement and actionable insights.