Operations Analyst - 24/7 Tech Ops Launchpad

Service Express; Bedford; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading IT service provider in Bedford is looking for an Operations Analyst to join their 24/7 Command Centre. This role involves monitoring systems, resolving incidents, and collaborating with technical teams. Successful candidates will possess strong communication skills and a curiosity for technology, making this position an excellent launchpad for a career in IT. The company offers a supportive work culture, structured training, and generous benefits, including a salary of £32,000–£38,000 based on experience.

Benefits

24.5 days holiday

Private medical insurance

Paid volunteer hours

Free onsite parking

Shift allowance of £6,000

Qualifications

• Comfortable communicating with stakeholders at any hour.
• Experience in a support or operations environment is a plus.
• Familiarity with ITIL principles or related qualifications is beneficial.

Responsibilities

• Monitor systems and respond to alerts.
• Resolve incidents and service requests.
• Keep stakeholders informed via ITSM tools.
• Support projects and manage out-of-hours responsibilities.
• Rotate shifts while managing multiple tasks.

Skills

Strong communication skills

Relationship-oriented

Curiosity for technology

Organizational skills

Proactivity

Local driving license

Job description

A leading IT service provider in Bedford is looking for an Operations Analyst to join their 24/7 Command Centre. This role involves monitoring systems, resolving incidents, and collaborating with technical teams. Successful candidates will possess strong communication skills and a curiosity for technology, making this position an excellent launchpad for a career in IT. The company offers a supportive work culture, structured training, and generous benefits, including a salary of £32,000–£38,000 based on experience.