Operations Analyst

Ryft; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing payments company in Manchester is seeking a detail-driven Customer Operations Analyst. You will own onboarding, manage support tickets, and ensure compliance through KYC checks. The ideal candidate will have experience in customer operations, ideally in fintech, and possess strong communication skills. This role offers a dynamic work environment with a focus on delivering exceptional customer support from day one.

Qualifications

• Experience in fintech, payments platform, or similar industry.
• Understanding of KYC/AML or compliance workflows is a plus.
• Comfortable in a fast-paced, remote-first startup.

Responsibilities

• Own onboarding by verifying identities and approving customers.
• Handle support tickets, resolving issues promptly.
• Run KYC/KYB checks and manage compliance workflows.
• Collaborate with Risk & Compliance teams for potential issues.
• Monitor customer activity for suspicious behavior.
• Maintain accurate internal records and follow procedures.

Skills

Detail-oriented

Professional communication

Experience in customer operations

Familiarity with ticket management tools

Tools

Freshdesk

Onfido

Veriff

Sumsub

Zapier

HubSpot

Job description

Job Title: Customer Operations Analyst

Location: Manchester / Hybrid

We’re Ryft — a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team.

This isn’t just another support role. You’ll be right at the heart of the action — owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one. What you’ll be doing:

• Own onboarding — review business documents, verify identities, and approve new customers using tools like tools
• Handle support tickets in Freshdesk — answer questions, resolve issues, and keep response times tight.
• Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
• Collaborate with our Risk & Compliance teams to ensure we stay ahead of any potential issues.
• Monitor customer activity and flag anything suspicious or unusual.
• Keep things tidy— maintain accurate internal records and make sure procedures are followed.

What we’re looking for

• Detail-oriented and solutions-focused, you spot issues early and solve them fast.
• Clear, professional communicator, written and verbal.
• Experience in customer ops, onboarding or support (ideally at a fintech, payments platform, or similar).
• Familiar with tools to manage tickets and third-party verification platforms (Onfido, Veriff, Sumsub, etc.).
• Bonus if you understand KYC/AML or compliance workflows.
• Comfortable in a fast-paced, remote-first startup — you’re self-motivated and proactive.

Nice to have

• Background in fintech, payments, or other regulated financial services.
• Experience with CRMs, onboarding flows, or automation tools like Zapier or HubSpot.