Operations Analyst

Resulting IT; Greater London, Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading tech consultancy in Greater London seeks an Operations Analyst to manage back-office functions and ensure effective business operations. The role involves analyzing key performance indicators, supporting contracting processes, and assisting with administrative tasks. Ideal candidates demonstrate strong communication skills, attention to detail, and proficiency in Microsoft applications. The position offers a competitive salary ranging from £25,000 to £30,000 per year, with a focus on teamwork and delivery of high standards.

Benefits

Healthcare cover

Vision and dental cover

Qualifications

• Experience working with Microsoft applications, particularly Word and Excel.
• Ability to empathize and build rapport with diverse stakeholders.
• Strong attention to detail and organizational skills.

Responsibilities

• Extract and analyze key reports and KPIs weekly.
• Support contracting processes with clients and third parties.
• Assist with month-end close activities and timesheet validation.

Skills

Active listening

Effective communication

Proactive approach

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Resulting IT is the UK’s best loved SAP Consultancy with a spine-tingling 93% Net Promoter Score. We’re 100% independent and we don’t sell SAP licences. Our only motivation is to get the best outcomes for our clients.

But what’s in it for you?

• We’re one of the UK’s fastest growing tech companies (6 times Northern Tech Awards winners), expanding to the USA and have a client list to die for
• We’re a completely sustainable, climate-positive organisation.
• We have fantastic benefits packages including healthcare, vision and dental cover.

With offices in the Northwest (Warrington) and London we’re growing fast, both in the UK and the US, and looking for people who want to be part of our journey.

Mission statement

• Support our internal Teams with the creation and delivery of accurate and timely business agreements, including Non‑Disclosure Agreements, Master Service Agreements, Statements of Work and Change Orders
• Streamline operational processes, improve efficiency (using AI where possible), and ensure operations run smoothly
• Be adaptable and flexible, navigating in a dynamic environment, prioritising tasks effectively and adapting to changing priorities
• Be proficient in Microsoft and other digital tools, leveraging technology to optimise internal processes and improve efficiency.

The role

The Operations Analyst functions as an integrator across the business, with responsibility for managing and supporting all back‑office functions. The role focuses on translating strategic goals into practical, day‑to‑day actions, bridging the gap between sales, delivery, consulting, and internal operations to ensure the business operates as a single, cohesive unit.

The Operations Analyst plays a critical role in enabling the smooth and efficient execution of back‑office processes. By providing consistent operational support and coordination across teams, the role helps maintain effective business operations and supports the overall performance of the organisation.

Responsibilities

• Extracting and analysing key reports and Key Performance Indicators on a weekly basis
• Working closely with the other Teams, to create all required business agreements, including Non‑Disclosure Agreements, Master Service Agreements, Statements of Work and Change Orders
• Support the contracting process with clients, associates (sub‑contractors) and third parties
• Assist with Fin‑Ops month‑end close activities, including timesheet validation, uploads and reconciliations
• Raising Purchase Orders for Associates (sub‑contractors) and any other Business PO requirements
• Supporting internal meeting administration, including scheduling, running and minuting key weekly and monthly meetings
• In addition to this, there will be ad‑hoc admin and office support activities.

A bit about you

You demonstrate active listening skills, with the ability to empathise and build rapport with stakeholders who may possess a wide range of management styles and personal skills. You leverage these relationships to engage effectively and influence performance and positive outcomes, aligned with the objectives of the engagement.

You are a curious and creative thinker, willing to challenge preconceived ideas and conventions. You leverage your own expertise and that of others from across the team to develop specific, unique and innovative insight that forms the basis of potential solutions.

You have the ability to create high‑quality deliverables which are tailored to meet the specific needs of the engagement and the nuances of your key stakeholders and their preferred methods of communication.

You lead by example, developing trusted relationships with team members, showing respect for individual differences and recognising contributions to overall performance. You encourage openness, team‑wide communication and a collective sense of responsibility to deliver effectively and to the highest standards.

In addition, you are a confident and effective communicator, comfortable engaging with both internal and external stakeholders across the business. You demonstrate strong attention to detail, take a diligent and proactive approach to your work, and are highly organised, with excellent written and verbal communication skills.

You have experience working with Microsoft applications, with strong competency in Microsoft Word and Excel. You are keen to work in a collaborative office environment, motivated to learn, and enthusiastic about developing your career within the IT and Consulting industry. You possess a good standard of written English, are numerate, and are able to apply mathematical reasoning confidently in your work.

You are based locally to Warrington and able to work effectively as part of a team‑based, office‑led environment.

Resulting traits

We pride ourselves on hiring the best people - but best doesn’t have to mean a big 4 background and an Oxbridge education.

You can’t roll up your sleeves when you’re wearing cufflinks - and Resulting people get stuck in. They’re positive, adaptable, and always deliver to a high standard.

Positivity is about being optimistic. It applies to you and the people you work with- be that a colleague, customer or partner. But positive also means being certain in your views and enthusiastic about driving success.

Adaptability means being able to change shape to deal with different circumstances. Often new and different approaches may be better, even if they’re unfamiliar.

High standards demand clear, original thought. Our customers pay us massive sums - Lamborghini money - for the work we do. It should be worth every penny.

Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero‑tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects.

The pay range for this role is:

25,000 - 30,000 GBP per year (Warrington Office)