Operations Administrator

Culina; Northampton; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading debt management company is looking for an Operations Administrator to join a supportive office-based team in Northampton. The successful candidate will carry out various administrative duties to assist the Operations Team, including managing incoming client instructions and supporting communications. Must have strong attention to detail, excellent communication skills, and empathy. The role offers a full-time position with a salary of up to £25,100 per annum, alongside opportunities for progression and a friendly work environment.

Benefits

Free on-site parking

Supportive and friendly team environment

Opportunities for development

Qualifications

• Experience in an administrative support role, preferably in financial services.
• Strong attention to detail and accuracy in work.
• Ability to manage sensitive customer information responsibly.

Responsibilities

• Process incoming client instructions ensuring documentation is complete.
• Respond to queries from field agents and clients.
• Quality check and submit Field Agent Reports.
• Act as the first point of contact for operational telephone queries.

Skills

Administrative support experience

Attention to detail

Strong communication skills

Microsoft Office proficiency

Empathy and customer-first approach

Job description

Operations Administrator – Office Based (Permanent Role)

Location: Village location in Northants
Department: Operations
Contract: Permanent / Full-Time
Recruiter: Interaction Recruitment

We are working in partnership with a leading debt management company to recruit an Operations Administrator to join a supportive, office-based team. This is a fantastic opportunity for someone who thrives in a structured administrative environment and is passionate about helping others with empathy and professionalism.

Role Summary: You will carry out a range of administrative duties to support the Operations Team Manager and the wider business, managing incoming instructions, supporting agent and client communications, and ensuring all outputs meet regulatory and internal standards.

Key Responsibilities

• Process incoming client instructions, ensuring all relevant documentation is attached and complete
• Manage and respond to day‑to‑day queries from field agents and clients
• Quality check, amend, and submit Field Agent Reports to clients
• Act as the first point of contact for incoming operational telephone queries
• Monitor and ensure all reports are completed in line with Service Level Agreements (SLAs)
• Provide general administrative support and assist with ad‑hoc tasks as required by the Team Manager
• Ensure all activity is compliant with Data Protection and company policies
• Handle complaints in line with internal procedures, ensuring timely and sensitive resolution

What We’re Looking For

• Previous experience in an administrative support role (preferably within financial services, but not essential)
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to work to deadlines while maintaining high‑quality outputs
• Comfortable handling sensitive customer information with care and discretion
• Proficiency in Microsoft Office applications
• Empathy and a customer‑first approach are essential due to the nature of the work

What’s on Offer

• Permanent, full‑time, office‑based role
• Hours: 8:30 am – 5:00 pm, Monday to Friday
• Salary: up to £25,100 per annum
• Free on‑site parking
• Beautiful countryside views from the office
• Supportive and friendly team environment
• Opportunities for development and progression within a regulated business
• Meaningful work that makes a difference to people in financial difficulty

Conduct & Compliance

As a regulated financial services business, all employees are expected to comply with the FCA Conduct Rules, which include:

• Acting with integrity
• Acting with due skill, care, and diligence
• Being open and cooperative with the FCA, PRA, and other regulators
• Treating customers fairly and with respect
• Observing proper standards of market conduct
• Acting to deliver good outcomes for retail customers

Apply Now

If you are a compassionate and detail‑focused individual looking to join a stable and ethical organisation, we'd love to hear from you. Apply today via Interaction Recruitment, or call me on 07531 651 351.