Operations & Administration Support Supervisor

Guide Dogs; Exeter; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charitable organization based in Exeter is looking for an Operations & Administration Support Supervisor. This full-time position involves managing office operations, supervising staff, and ensuring high-quality customer service. You will support the Operations Support Manager in daily tasks, oversee administration, and act as a point of contact for both internal teams and visitors. Ideal candidates have strong organizational skills, excellent communication abilities, and experience in office management.

Benefits

Generous annual leave

Employee Assistance Programme

Wellbeing Buddies

Cycle-to-work scheme

Eye care vouchers

Pension scheme with employer matching

Life assurance

Flexible benefits allowance

Qualifications

• Previous experience in office administration, customer service or business support role.
• Proven experience in supervising, coaching or supporting others.
• Experience handling confidential information with professionalism and integrity.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Confident user of Microsoft Office and office systems including CRM databases.
• A proactive, people-focused and team-oriented approach.
• Eligibility to work in the UK.

Responsibilities

• Support Operations Support Manager in maintaining office operations.
• Provide day-to-day supervision, coaching, and guidance to staff.
• Act as first point of contact for enquiries.
• Oversee administrative coordination in line with GDPR.
• Manage reception services and facilities support.
• Support health and safety activities and compliance.
• Work with external contractors for office maintenance.
• Oversee pool vehicles, office supplies, and stock levels.
• Provide administrative support to volunteers.
• Support colleagues with office systems and processes.

Skills

Organizational skills

Communication skills

Microsoft Office proficiency

Customer service skills

Supervisory experience

Job description

Operations & Administration Support Supervisor

This is a varied, people-focused office support and administration role providing high-quality customer service, team supervision and operational coordination within a busy professional environment.

If you’ve also worked in the following roles, we’d also like to hear from you:

Administrative Supervisor, Office Manager, Senior Operations Administrator, Business Support Supervisor, Office Support Supervisor, Operations Supervisor, Operations Team Leader, Administrative Team Leader

This role is known internally as an Operations Support Supervisor (Administrative Supervisor)

SALARY: £24,500 per annum + Excellent Benefits (see below)

LOCATION: Exeter, Devon (EX2) – Fully Office Based with occasional travel to other South-West locations such as Bristol and Southampton when required

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm

JOB OVERVIEW

We have a fantastic new job opportunity for an Operations & Administration Support Supervisor to join a collaborative and service-driven organisation based in Exeter.

As an Operations & Administration Support Supervisor you will work closely with the Operations Support Manager to ensure the smooth running of office operations, delivering professional administrative support and a consistently high standard of customer service.

The Operations & Administration Support Supervisor will oversee day-to-day office activities, support staff and volunteers, and act as a key point of contact for visitors, enquiries and internal teams, helping to maintain a safe, welcoming and efficient workplace.

DUTIES

Your duties as the Operations & Administration Support Supervisor include:

• Office Operations Management: Supporting the Operations Support Manager to maintain and update office policies, procedures and standards

• Team Supervision: Providing day-to-day supervision, coaching and guidance to Operations Support Coordinators and volunteers

• Customer Service & Enquiries: Acting as a first point of contact and ensuring enquiries are handled professionally and efficiently

• Administrative Coordination: Overseeing correspondence, record keeping, CRM systems and data management in line with GDPR

• Reception & Facilities Support: Managing reception services, meeting rooms, post, deliveries, hot desks and visitor arrangements

• Health & Safety Coordination: Supporting local health and safety activities, checks and compliance requirements

• Workplace Liaison: Working with Workplace Services and external contractors to resolve issues and maintain office standards

• Asset & Stock Management: Overseeing pool vehicles, office supplies, equipment and stock levels

• Volunteer Support: Providing administrative support to volunteers, including coordinating communications and resources

• Training & Systems Support: Supporting colleagues and new starters with office systems and administrative processes

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in an office administration, customer service or business support role

• Proven experience in supervising, coaching or supporting others

• Experience handling confidential information with professionalism and integrity

• Strong organisational skills with the ability to manage multiple priorities

• Excellent written and verbal communication skills

• Confident user of Microsoft Office and office systems, including CRM databases

• A proactive, people-focused and team-oriented approach

• Eligibility to work in the UK

DESIRABLE

• Experience within a not-for-profit or service-driven organisation

• Knowledge of GDPR and data protection requirements

• Experience supporting volunteers or multi-site teams

• Exposure to health and safety processes or office compliance activities

BENEFITS

• Generous annual leave: 26 days rising to 28 days after three years, plus bank holidays

• Employee Assistance Programme providing confidential wellbeing support

• Wellbeing Buddies offering confidential peer support

• Menopause Champions providing dedicated guidance and resources

• Cycle-to-work scheme with a wide range of bike options

• Eye care vouchers for free tests and VDU glasses contributions

• Hearing tests for colleagues working in kennel environments

• Discounts and cashback across retail, supermarkets, travel and more

• Pension scheme with employer matching plus 2%, up to 9% employer contribution

• Life assurance at four times salary, with options to increase cover

• Flexible benefits allowance (3% of salary) for gym memberships, health plans, dental insurance, travel insurance, critical illness cover, additional life assurance and the option to buy or sell annual leave

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14391