Operational Team Manager

Kent and Medway NHS and Social Care Partnership Trust; Ramsgate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional healthcare provider in Ramsgate seeks an Operational Team Manager to oversee Community Rehabilitation Teams. The role involves line management, performance monitoring, and enhancing patient care. Ideal candidates have leadership experience in community mental health services. Join a supportive environment focused on exceptional service delivery.

Qualifications

• Substantial experience as a band 6 or band 7 practitioner in a community mental health service.
• Competency in managing complex caseloads and understanding health and social needs.
• Experience in supervisory and leadership roles.

Responsibilities

• Line manage clinical staff.
• Utilise data to monitor service performance.
• Motivate and support team performance.
• Ensure adherence to Trust policies.
• Lead in recruitment and staff retention.
• Collaborate with other services to enhance patient experience.
• Communicate clearly within the team and escalate issues.
• Work with Patient Safety and Quality team to improve clinical quality.
• Continuously improve delivery of care.
• Resolve complaints timely and share learning.

Skills

Experience in community mental health services

Leadership and supervisory skills

Ability to manage complex caseloads

Job description

Overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). We have an exciting opportunity for a registered mental health professional (nursing, occupational therapy, or social work) to join the East Kent Community Rehabilitation Service as Operational Team Manager. You will be responsible for the day-to-day management and leadership of the 3 existing Community Rehabilitation Teams in East Kent. You will manage a team of clinical staff & be responsible for supporting individuals to reach their potential & to ensure consistent delivery of high-quality care. The Community Rehabilitation Service provides a flexible range of mental health interventions to help clients with complex mental health needs to manage their mental health more effectively & remain in their own homes. The team works in close partnership with Social Care & housing providers to ensure each client has the necessary resources available to enable them to engage in their rehab journey. Across the Community Rehabilitation teams, the clinical team consists of Occupational Therapists, Psychologists, Nurses, & VCSE Workers. To provide operational leadership and coordination of a multi-disciplinary team to ensure the delivery of effective, efficient and high-quality service for service users. The role will include operational responsibilities.

Responsibilities

• Line manage clinical staff.
• Utilise data to monitor the performance of the service against performance and quality indicators.
• Use your leadership skills to motivate and support high levels of performance amongst your team and the delivery of quality care.
• Ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.
• Have a lead role in the recruitment and retention of staff.
• Be required to liaise and collaborate with other services to promote and enhance patient experience and recovery.
• Ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.
• Work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.
• Work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.
• Ensure complaints are dealt with in a timely manner and any learning is shared and embedded.

Qualifications / Experience

The ideal applicant will have experience working as a band 6 or band 7 practitioner in a community mental health service. You\'ll be competent at managing a complex caseload & have a good understanding of the health & social needs. You\'ll also have supervisory & leadership experience.

About KMPT

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county. The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service. Our strategy Our mission is what we set out to do every day We deliver brilliant care through brilliant people Our vision is where we want to be in the future To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.