Operational Team Leader

Red Sky Personnel Ltd; Watford; On-site; GBP 30,000; Full time

Job summary

A cleaning services company in Watford is seeking an Operational Team Leader to supervise and lead the afternoon team. The role involves monitoring performance, managing client relationships, and ensuring compliance with safety regulations. Ideal candidates should have experience in the cleaning industry and strong communication skills. This permanent position offers a competitive salary of £30,000 per annum and the opportunity for professional development.

Benefits

Competitive salary

Stable working hours

Opportunities for professional development

Qualifications

• Proven experience in the cleaning industry.
• Previous supervisory or team leader experience.
• Full UK driving licence for site travel.

Responsibilities

• Supervise the afternoon team and monitor performance.
• Delegate tasks based on skills and priorities.
• Communicate with clients in a professional manner.

Skills

Team leadership

Communication skills

Problem-solving

People management

Job description

Overview

Position: Operational Team Leader

Location: Watford

Hours: 40 hours per week, 2pm - 10pm

Contract: Permanent

Salary: £30,000 per annum

Key Responsibilities

• Team Supervision & Leadership
• Receive and action handovers from the morning team, ensuring a smooth transition to the evening shift.
• Supervise the afternoon team, monitoring performance and ensuring work is completed to the required standards.
• Delegate tasks effectively based on skills, workload, and priorities.
• Provide clear communication, guidance, and support to staff.
• Monitor and assess team performance, delivering feedback and recognising good work.
• Complete weekly payroll duties.
• Operational Delivery
• Undertake cleaning duties alongside the team as required.
• Conduct site visits and spot checks to ensure consistent quality of service.
• Sign off completed work with clients.
• Visit sites to gather information to support job quotations.
• Travel between sites to ensure operational standards are met.
• Client & Management Communication
• Act as the key link between the Account Manager and staff.
• Communicate with clients in a professional and timely manner.
• Manage and resolve complaints effectively, taking follow-up actions to prevent repeat issues.
• Recruitment & Development
• Support recruitment by attending interviews and assessing candidates.
• Assist with onboarding and training of new employees.
• Participate in disciplinary processes, including note-taking and evidence gathering.
• Compliance & Safety
• Monitor compliance with health and safety regulations and site-specific requirements.
• Identify and report any risks or non-conformities, ensuring prompt resolution.
• Deliver toolbox talks and promote safe working practices.

Person Specification

Essential:

• Proven experience in the cleaning industry.
• Previous supervisory or team leader experience.
• Strong people management and communication skills.
• Ability to handle multiple tasks and prioritise effectively.
• Full UK driving licence (due to site travel).
• Strong problem-solving skills and ability to manage complaints effectively.

Desirable:

• Experience with payroll processes.
• Health & safety awareness and compliance knowledge.
• Experience in client-facing roles.

What We Offer

• Competitive salary of £30,000 per year.
• Permanent, full-time position with stable hours.
• Opportunity to play a key leadership role in a growing company.
• Supportive team environment with scope for professional development