Operational Team Lead (Children's Audiology) | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; West Green; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare provider in West Sussex is hiring for the Operational Team Lead in the Children's Audiology team. The role involves managing the service operations and working closely with other leaders to maintain quality standards. Candidates will need healthcare leadership experience and the ability to foster teamwork and communication. The provider values diversity and offers flexible working options, along with various support networks. This position is critical in ensuring delivery of high-quality care to children and their families.

Benefits

Flexible working options

Training and development opportunities

Cost-effective workplace nurseries

Qualifications

• Proven operational management experience in a healthcare setting.
• Ability to facilitate sensitive information effectively.
• Commitment to maintaining UKAS accreditation.

Responsibilities

• Manage daily operations and ensure high-quality service delivery.
• Lead and engage a professional clinical team.
• Identify and address service gaps to reduce health inequalities.

Skills

Operational management

Excellent communication

Leadership in healthcare

Team collaboration

Job description

Overview

An opportunity has arisen to join the Children's Audiology team at Sussex Community NHS Foundation Trust as the service Operational Team Lead. The post holder will be responsible for the operational management of Children’s Audiology and be accountable for the direct delivery of the service. They will have the opportunity to contribute to the trust agenda as a member of the management team. Operational leadership that enhances the motivation and dedication of the workforce will be important.

The post holder will benefit from a close working relationship with the Deputy Operational Head of Service and the Operational Head of Service. The post holder will be expected to advise as appropriate on the implementation of policies and developing the service at all times.

The post holder will need to work towards the maintenance of the service UKAS accreditation under the IQIPS standard and work collaboratively with the service Professional Leadership to ensure standards are maintained within the service Quality Management System.

A willingness to travel between the 3 sites Children’s Audiology operate from is required (Crawley Hospital, Brighton General Hospital and Nightingale Child Development Centre).

Key Responsibilities

• a) Provide operational management and leadership to ensure the delivery of safe, high quality and effective service.
• b) The post holder will manage the defined area with minimal supervision for daily operations, seeking support and guidance from Deputy Operational Head of Service and/or Operational Head of Service as required.
• c) Maintain a coordinated professional clinical team ensuring that communication and engagement are key to the development of the service.
• d) Cultivate supportive and productive relationships with General Practice, secondary care, and local authority colleagues.
• e) Work towards proactive excellence rather than reactive management in care: identifying gaps within the service and reducing locality health inequalities.
• f) Use excellent communication skills to enable facilitation and or negotiation of complex and sensitive information.
• g) In conjunction with the Deputy Operational Head of Service and/or Operational Head of Service translate and take account of the impact of local national and other external policies and guidance for the defined area and implement these into practice and service delivery.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

Additional Responsibilities

• To ensure the delivery of high-quality care working with the staff and patients to deliver appropriate assessment, investigation and treatment for all pathways.
• To be responsible for the operational management and be accountable for the direct delivery of the service.
• To provide operational leadership to ensure a motivated and dedicated workforce.
• To contribute to the Trust agenda as a member of the management team.
• The post holder is expected to work within organisational and other NHS and Government policies and interpret and facilitate how they are implemented within a defined area.
• The post holder will also be expected to advise the Deputy Operational Head of Service and/or Operational Head of Service as appropriate on the operational implementation of policies forward visioning and developing the service at all times.

Please see attached Job Description and Job Specification for further information.

This advert closes on Monday 8 Dec 2025.