Operational Support Team Manager

Task; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A growing organization in the United Kingdom is looking for individuals to oversee operational procedures and compliance management. The role includes monitoring key performance indicators, managing relationships with stakeholders, and leading projects. The ideal candidate will have proven skills in quality improvements, client liaison, and resource management. Occasional travel is part of the responsibilities, ensuring success through effective team leadership and adherence to regulations.

Qualifications

• Proven ability in process management and compliance.
• Experience in monitoring KPIs and driving quality improvements.
• Strong stakeholder management and client liaison skills.
• Skills in project and change management.

Responsibilities

• Develop and implement operational procedures and workflows.
• Analyse performance data and improve service quality.
• Manage relationships with internal teams and external clients.
• Lead or support projects and innovations.
• Recruit and train operational staff.
• Oversee systems and equipment management.
• Ensure compliance with health and safety regulations.

Job description

As we continue to grow we are looking for people to join our team. Below is a breakdown of key elements

Process & Policy Management

Develop, maintain, and implement standardised operational procedures, policies, and workflows, ensuring compliance with regulations and best practices.

Performance & Quality

Monitor Key Performance Indicators (KPIs), analyse data to identify issues, and drive quality improvements across services.

Stakeholder & Client Liaison

Serve as a primary point of contact, managing relationships with internal teams (like site managers, IT) and external clients/partners, providing guidance and updates.

Project & Change Management

Lead or support projects, innovations, and initiatives, ensuring successful integration into daily operations.

Team Leadership

Recruit, train, motivate, and potentially deputize for operational leads, ensuring staff are equipped and performing effectively.

Resource & Equipment Management

Oversee the procurement, maintenance, and management of necessary systems, equipment, and facilities.

Compliance & Risk

Ensure adherence to health & safety, data protection (GDPR/DPA), safeguarding, and other statutory requirements.

Some travelling will be part of the role to carry out the role